Question 1

Does Saily Ultra include an unlimited Global eSIM data plan?

Accepted Answer

Every Ultra tier comes with our Global eSIM data plan with the same {countryCount}-destination coverage. Unlimited data comes with the Plus and Premium tiers, which include {unrestrictedData} of high-speed data each month, then unlimited data at up to {throttledSpeed} for the rest of your billing period — no top-ups needed. The Standard tier includes {planDataBalance} of high-speed data without the unlimited allowance. You can compare all three tiers on the Saily Ultra pricing page.

Question 2

What’s the difference between Saily’s regular and monthly eSIM plans?

Accepted Answer

Our regular plans are pay as you go — you buy them once, and they don’t renew (unless auto top-up is enabled). Monthly plans (like Saily Ultra) renew automatically, just like any subscription.

Question 3

How does billing work for the Saily Ultra plan?

Accepted Answer

You’re billed monthly for the Saily Ultra plan using your chosen payment method.

Question 4

Where can I use my Saily Ultra data?

Accepted Answer

Saily Ultra comes with an unlimited Global data plan, which works in {countryCount} destinations, including the United Kingdom, the United States, Canada, Australia, and New Zealand. Here’s Saily Ultra destination list!

Question 5

How do I cancel a Saily Ultra plan?

Accepted Answer

You can cancel your Ultra plan directly in the Saily app. Navigate to your plan settings and turn off auto-renewal at least two days before your next billing date to ensure you aren't charged for the following month.

Question 6

Can I use my regular SIM card at the same time?

Accepted Answer

Yes! You can still use your regular SIM for calls and texts while your eSIM handles data. Just keep in mind that calls and texts abroad might cost a lot, so check with your carrier before you travel.

Question 7

When will my Saily Ultra plan start?

Accepted Answer

Instantly! Your Saily Ultra eSIM subscription activates the moment you purchase it.

Question 8

How does the cash back in Saily credits work?

Accepted Answer

When you have an active Ultra subscription, you can earn back some money you spend on Saily’s mobile data plans — {cashbackPercentage}% of every purchase will come back as Saily credits.

Question 9

How does the delay lounge pass work?

Accepted Answer

If your flight is delayed two or more hours, you can relax in Saily’s partner airport lounges. Just contact our support team and send your flight details and boarding pass (the name on your boarding pass needs to match your account info). Once verified, you’ll get a lounge pass to use while you wait. Available at select airports only.

Question 10

How many lounges and fast-track accesses does the Saily Ultra plan include?

Accepted Answer

The Saily Ultra plan includes one airport lounge pass and one fast-track pass per month, three of each per quarter with the quarterly plan, or eight of each per year with the yearly plan. Unused passes roll over for up to three months while your Ultra subscription stays active. For example, if you don’t use these perks for three consecutive months, you’ll have three lounge passes and three fast-track passes available to use in the same month.

Question 11

How can I claim the fast-track access?

Accepted Answer

To claim your fast-track access, simply select a fast-track service for an airport from our list of fast-track destinations at least 24 hours before you arrive at the airport. This ensures your pass is activated and ready to use when you get to the airport, helping you skip the regular security lines smoothly. If you contact us less than 24 hours before your arrival, we unfortunately can’t guarantee you access to fast track.

Question 12

Which lounge and fast-track destinations are supported by the Saily Ultra plan?

Accepted Answer

The Saily Ultra plan includes access to a wide range of airport lounges and fast-track services worldwide — you can check our full list of Saily lounge destinations and Saily fast-track destinations to see which airports are included.

Saily Ultra: An all-in-one Global eSIM plan with unlimited data

What is the Saily Ultra plan?

Travel smarter with exclusive perks

Airport lounge access

Fast-track service

Delayed-flight benefit

Premium online security tools

Why choose the Saily Ultra plan?

Unlimited data in 121 destinations

US phone number

Digital security tools

Automatic renewal

Priority 24/7 support

Flexible cancellation

Frequently asked questions about Saily Ultra eSIM subscriptions

Saily Ultra: One plan, all the perks