EE eSIM: Plans, how to get one, and how to activate it

Does EE offer eSIMs?

EE offers eSIMs for customers with a compatible device and an eligible EE plan. If you’re bringing your own phone to EE, it needs to be carrier unlocked so it can connect to the EE network. 

You can choose an eSIM with an EE pay monthly phone plan or a SIM-only plan. EE also sells a separate prepaid Travel Data eSIM for visitors to the UK, but this is a data-only product rather than a standard pay-as-you-go mobile plan with calls, texts, and a UK phone number.

EE operates its own UK mobile network. That means an EE eSIM connects directly to EE’s 4G and 5G network rather than using another provider’s network through an MVNO (Mobile Virtual Network Operator).

If you’re comparing providers, you can also check which carriers support eSIM in the UK and other destinations.

EE eSIM plans and pricing

EE eSIM plans cost the same as physical SIM plans. An eSIM is simply another way to connect your device to your EE plan rather than a separate type of tariff. EE lets customers choose between an eSIM and a physical SIM on compatible pay monthly devices, and SIM-only customers can also choose an eSIM when ordering a plan.

If you’re new to eSIM technology, check out our post What is an eSIM?

Wondering whether an EE eSIM is free? EE doesn’t charge separately for the eSIM — you only pay for your plan. EE doesn’t currently advertise a general free eSIM trial.

EE offers eSIMs across several types of pay monthly plans:

• SIM-only plans — designed for customers who already have a phone and only need mobile service. EE offers 24-month plans and flexible 30-day rolling options, with unlimited calls and texts and data allowances that vary by plan.

• Pay monthly phone plans — combine an EE airtime plan with a compatible phone. Airtime plans range from smaller data allowances to unlimited data, while the cost of the device depends on the phone and payment term you choose.

• Data-only plans — designed for devices such as tablets, laptops, and dongles. EE currently offers both one-month and 24-month data SIM plans, including unlimited-data options.

EE eSIM deals and pricing vary by plan, data allowance, and available sign-up promotions.

EE’s lower-tier plans generally charge separately for EU roaming, while plans such as Essentials Plus and All Rounder include up to 50 GB of EU roaming data. Full Works also includes roaming in selected destinations outside Europe, depending on the plan.

EE plans are primarily designed for mobile service in the UK, with international roaming benefits depending on the tier you choose. If you travel frequently, the Saily Ultra plan offers unlimited data in 121+ destinations along with travel perks such as airport lounge access and fast-track services.

The information about eSIM features and pricing in this review was last verified on the eSIM service provider’s official website, specifically its English-language site, on October 7, 2026, and is subject to change.

Can I get an EE pay-as-you-go eSIM?

EE does offer pay-as-you-go eSIM options, although availability depends on the type of plan and where you buy it. EE’s current PAYG terms state that your SIM may be an eSIM depending on the purchase channel, and you’ll need an eSIM-compatible device. 

EE also sells a separate Travel Data eSIM directly. This prepaid option provides unlimited mobile data in the UK for a set number of days, but it doesn’t include standard calls, texts, or a UK phone number. Third-party providers such as Sim Local may also sell prepaid eSIMs that use the EE network. These plans give you access to EE coverage, but you buy the service from the reseller rather than directly from EE.

If you want calls, texts, and a UK number as well as data, it’s worth comparing UK prepaid SIM cards before choosing a plan. You can also compare EE with other pay-as-you-go UK networks, including the Vodafone UK eSIM.

Which phones work with an EE eSIM

To use an EE eSIM, you need an eSIM-compatible phone running the latest software. If you’re bringing a phone from another mobile network, it also needs to be carrier unlocked so it can connect to EE.

EE supports eSIM technology on a wide range of phones, including:

• Apple iPhone — iPhone XS, XS Max, XR, and newer eSIM-compatible models (EE also supports eSIM technology on compatible Apple Watch models through its separate smartwatch plans).

• Google Pixel — Pixel 3a and newer models.

• Samsung Galaxy — Galaxy S20 and newer S-series models, along with compatible Galaxy Z Flip and Z Fold phones.

• Other Android phones — selected models from Motorola, OnePlus, Oppo, Sony, Xiaomi, Fairphone, and other manufacturers.

EE publishes its own list of eSIM compatible devices, although support can vary by model and region. You can also check your phone directly by dialing *#06#. If an EID (eSIM identification number) appears, the device supports eSIM technology. EE also recommends checking its device guides or the phone manufacturer’s specifications.

💡 Good to know: Most eSIM-compatible phones also support dual SIM functionality, so you can keep an EE eSIM and another plastic SIM card on the same device. You can then manage how each line is used through your phone’s SIM or cellular settings.

The information about eSIM features in this review was last verified on the eSIM service provider’s official website, specifically its English-language site, on October 7, 2026, and is subject to change.

How to get an EE eSIM

You can get an EE eSIM online when you order an eligible plan, through the EE app if you’re an existing customer, or by visiting an EE store. The exact steps depend on whether you’re joining EE, switching from a physical SIM card, or replacing an existing eSIM.

New customers: Order online or in store

New customers can choose an eSIM when ordering an eligible EE plan online or get help setting one up in an EE store.

1. Choose an EE plan and compatible device, if needed.

2. Select eSIM instead of a physical SIM when the option appears.

3. Complete EE’s order and credit checks. For SIM-only plans, EE says you’ll need your payment card details and will be asked for your employment status.

4. Set up your eSIM. With a new pay-monthly phone, the eSIM may already be installed on the device. SIM-only customers can download their eSIM through the EE app. EE can also provide a QR pack by post when needed.

If EE asks you to verify your identity, you may need a valid passport or driving licence. 

Existing customers: Convert your SIM to an eSIM

Existing EE customers can convert a physical EE SIM to an eSIM without changing their mobile number. If you’re keeping the same compatible phone, EE recommends converting the SIM through the device settings. Connect your phone to Wi-Fi and make sure its software is up to date. Open your phone’s SIM or mobile settings, then choose “Convert to eSIM” or “Convert your SIM to eSIM.” Follow the on-screen instructions to activate the eSIM.

Make sure the eSIM is working before removing or disposing of the physical SIM.

You can also replace or download an eSIM through the EE app. Go to “Manage” > “Mobile and SIMs” > “Check settings” > “Replace my SIM/eSIM.” EE says downloading a replacement this way keeps your existing mobile number.

💡 Good to know: A QR code isn’t always required. EE mainly uses QR packages when you need to download an eSIM manually or can’t use the normal device or app setup process.

How to get your EE eSIM QR code

EE can send you an eSIM QR pack by post, or you can request one by contacting EE or visiting an EE store. If you need a replacement — for example, if the QR code has already been used or is damaged or your eSIM has been deleted — you can request another package the same way.

To use the QR code, open your phone’s eSIM setup menu and scan the code printed in the package. Each EE QR code can only be used once. If your phone can’t scan the code, you can enter the eSIM details manually — EE provides an SM-DP+ address and a unique activation code with the QR package.

Note that you may not need an EE eSIM QR code at all. If you’re on a SIM-only plan from EE (a plan without a phone), you can download your eSIM instantly in the EE app instead of waiting for a QR code. The app also handles replacements.

The information about eSIM features in this review was last verified on the eSIM service provider’s official website, specifically its English-language site, on October 7, 2026, and is subject to change.

How to set up and activate your EE eSIM

You can activate an EE eSIM yourself on a compatible phone. Before you start, make sure you have:

• An eSIM-compatible, carrier-unlocked phone.

• The latest software installed.

• A stable Wi-Fi or mobile data connection.

• Plenty of battery.

• An active EE plan.

• Your EE app login or QR code and activation details, depending on how you received the eSIM.

EE says eSIM setup usually takes only a few minutes. Once the profile is installed, you can label the line and choose which SIM to use for mobile data, calls, and messages if your phone supports dual SIM functionality.

After EE eSIM activation, make a test call or send a text and check that mobile data works. If the eSIM is installed but you still have no signal, restart the phone before trying further troubleshooting.

💡 Good to know: EE Business customers have separate eSIM setup and management options for business accounts.

The information about eSIM features and pricing in this review was last verified on the eSIM service provider’s official website, specifically its English-language site, on October 7, 2026, and is subject to change.

On an iPhone

Connect your iPhone to Wi-Fi or make sure it has an internet connection before you start. Go to “Settings” > “Mobile service” > “Add eSIM”> “Use QR code” > “Scan QR code.”

Scan the QR code provided by EE, then follow the on-screen instructions to finish activating the eSIM and choose whether to use it as your primary or secondary line. If you’re setting up a new iPhone, iOS may also prompt you to set up cellular service during the initial setup process.

On Samsung, Pixel, and other Android phones

The exact eSIM setup path depends on your Android device.

Samsung Galaxy: Go to “Settings” > “Connections” > “SIM manager” > “Add eSIM,” then scan the QR code from EE and follow the prompts.

Google Pixel: Go to “Settings” > “Network & internet” > “SIMs” > “Add SIM” > “Set up an eSIM,” then follow the prompts to scan your EE QR code.

On other Android phones, look in Settings for options such as “SIMs”, “Mobile network”, “SIM manager,” or “Add eSIM.” The wording varies by manufacturer and software version.

After the eSIM downloads, check that the new EE line is turned on. Some Android phones let you enable or disable individual SIMs, so you may need to switch the eSIM on before it connects.

EE eSIM not activating? How to fix it

If your EE eSIM is not working, the fix depends on where the activation process failed.

• The QR code won’t scan or has already been used. Check that the QR code is clear and undamaged. EE QR codes are single use, so if the code has already been used, download a replacement eSIM through the EE app or request a new QR package.

• The eSIM is stuck on “Activating.” Make sure the phone has a strong Wi-Fi or mobile data connection and follow any error message shown on the screen. If activation still doesn’t complete, restart the phone and try again or contact EE.

• The profile is installed, but there’s no service. Check that the EE line is enabled in your SIM settings. You can also restart the phone or briefly turn airplane mode on and off to force it to reconnect to the network.

• Your mobile data doesn’t work abroad. Make sure data roaming is turned on and check that roaming is available with your plan. If you have used your included allowance or roaming add-on, you may need to buy more data before you can reconnect.

• The phone is locked to another network. A carrier-locked phone may reject an EE eSIM. Contact the network that locked the device and ask it to unlock the phone.

• The device is not eligible. Check that your phone supports eSIM technology and is running current software. You can dial *#06# to look for an EID, which indicates eSIM support.

If these steps don’t fix the problem, contact EE or visit an EE store. Have your account information and phone available so EE can check the line, device, and eSIM status.

Moving your EE eSIM to a new phone

Unlike a physical SIM, an EE eSIM can’t be removed and inserted into another phone — but EE lets you transfer or replace the profile when you change devices.

If you’re moving from one iPhone to another, you can use Apple Quick Start to transfer your EE eSIM during setup. For Android-to-Android moves, EE supports the Android set-up process. Keep the old and new phones nearby, turn on Bluetooth, connect to Wi-Fi, and follow the on-screen instructions. 

If you’re moving between an iPhone and an Android device, download a replacement eSIM through the EE app. Go to “Manage” > “Mobile and SIMs” > “Check settings” > “Replace my SIM/eSIM,” then follow the prompts on the new device.

If the transfer fails or you accidentally delete the eSIM, you can also replace it through the EE app. EE can provide a new QR pack if needed, but previously used QR codes can’t be reused. 

💡 Good to know: Don’t delete the eSIM from your old phone until the EE eSIM is working on the new one. If you already deleted the profile, you’ll need to download a replacement rather than recovering the old eSIM. 

Using an EE eSIM abroad and its limits

An EE eSIM uses your regular EE plan when you travel abroad. Once it’s activated, it works the same way as a physical EE SIM, so the same roaming allowances, rates, and restrictions apply.

EU roaming depends on your plan. Current Essentials Plus, All Rounder, and Full Works plans include up to 50 GB of EU roaming data. On other eligible pay monthly plans, you may need to pay EE’s daily EU roaming charge or use a roaming add-on. If you exceed an included roaming allowance, additional charges or data add-ons may apply.

Outside Europe, roaming availability and prices depend on the destination and your plan. EE may require a roaming pass before you can use mobile data, so check the roaming costs for your destination before you travel. EE eSIM support also depends on your device. Having an eSIM-capable phone does not automatically mean it is supported by EE, so check EE’s compatibility guidance before buying or transferring a plan.

If you mainly need mobile data for a trip abroad, a travel eSIM such as Saily can be installed before departure and used instead of EE mobile data while you’re away. Setting Saily as your mobile data line and turning off data roaming for your EE line can help you avoid EE data roaming charges.

The information about eSIM features and pricing in this review was last verified on the eSIM service provider’s official website, specifically its English-language site, on October 7, 2026, and is subject to change.

EE eSIM vs. a travel eSIM: Which do you need?

An EE eSIM and a travel eSIM serve different purposes. An EE eSIM is designed primarily for everyday mobile service in the UK, with a UK phone number and calls, texts, and data. Roaming abroad depends on your EE plan and destination. A travel eSIM is designed for temporary mobile data while traveling and can usually be installed before departure alongside your existing SIM.

An EE eSIM makes the most sense if you live in the UK, need a UK phone number for calls and texts, and use most of your mobile data at home. Depending on the plan you choose, you can also use EE abroad with included roaming or paid roaming options.

A travel eSIM can be a better fit if you’re traveling beyond your EE roaming allowance, expect to use a lot of data abroad, or want to keep your regular number active while using a separate line for mobile data. Visitors who only need internet access in Britain can also get a Saily eSIM for the UK rather than signing up for a UK mobile plan.

Frequent travelers or heavy data users can consider the Saily Ultra unlimited data plan, which includes unlimited data in 121+ destinations, with 30 GB of high-speed data each month before speeds are reduced to 1 Mbps. It also includes travel perks such as airport lounge and fast-track access.

EE’s own eSIM connects directly to the EE network. Some third-party MVNOs and prepaid eSIM resellers also offer plans that use EE coverage, while a travel eSIM such as Saily is a separate service that connects through its own local network partners.

The information about eSIM features in this comparison was last verified on the eSIM service providers’ official websites, specifically its English-language sites, on October 7, 2026, and is subject to change.

We do our best to keep everything accurate and up to date, but eSIM service provider prices, plans, and features can change quickly. If you spot something that seems outdated or incorrect, feel free to get in touch with us at [email protected] — we’d really appreciate the heads-up!