Jetpac eSIM review 2026: Pricing and alternatives

What is Jetpac eSIM?

Jetpac eSIM is a Singapore-based travel eSIM provider that aims to make staying connected abroad simpler — eSIMs have many benefits, such as flexible data plans, and are usually more convenient than traditional SIM cards. Using the Jetpac app, travelers can purchase and install eSIMs for 200+ destinations worldwide — including major hubs like the USA, UK, Australia, Germany, and Japan — without visiting local shops or handling physical SIM cards.

One of Jetpac’s standout perks is its Smart Delay program, which automatically provides complimentary airport lounge access when your flight is delayed — a thoughtful bonus for frequent flyers who want comfort and connectivity in one package.

In terms of social proof, Jetpac holds a strong rating on Trustpilot (around 4.8/5 stars from thousands of reviews), with many travelers praising its ease of use and helpful customer support — though, as with any service, experiences can vary.

Jetpac eSIM pros and cons at a glance 

Here’s a simple overview of the key advantages and disadvantages of Jetpac eSIM — a quick snapshot of what we’ll unpack in more detail later:

Jetpac’s standout benefits shine for frequent flyers and data-centric travelers, though its limitations — especially around unlimited data and traditional voice services — might matter for certain trip styles.

Jetpac eSIM review: Features and plan prices

Jetpac positions itself as an affordable global eSIM service with added travel perks, rather than a one-size-fits-all unlimited data solution. Below, we take a closer look at how its data plans and pricing work, when Jetpac offers good value, and when choosing an alternative may make more sense.

Data plans and coverage

As of January 2026, Jetpac offers data‑first eSIM plans covering 200+ destinations worldwide, including popular regions like Europe, North America, and Asia, with fast 4G/5G connectivity and prepaid pricing to avoid bill shocks. The plans are primarily data only, meaning traditional SMS and phone calls aren’t included, and messaging or voice calls are generally handled via apps like WhatsApp or FaceTime.

However, Jetpac has recently introduced a Voice feature (currently in beta for iOS users), allowing travelers to purchase voice packs starting at US$1.99 for outgoing calls to 50 countries, including major European destinations such as France, Germany, and Italy. This makes it possible to complement your data plan with international calling when needed.

Jetpac’s pricing model is straightforward — you buy a fixed amount of data that’s valid for a set number of days. To give you an idea of pricing, Jetpac typically offers:

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  A US$1 introductory plan with 1 GB valid for 4 days for new users.

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  Mid-range options like 3-5 GB valid for 7-30 days, usually priced under US$15.

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  Larger bundles (up to around 30-40 GB for 30 days) designed for longer trips, though these can become less competitive compared to unlimited alternatives.

Jetpac sells both country-specific and regional plans, making it easy to stay connected across multiple countries without installing a new eSIM. The same eSIM profile can be reused — you simply top up or purchase a new plan when you travel again.

Pricing breakdown

Below is an indicative pricing comparison for popular regions and destinations with Jetpac, Saily, and Airalo. Keep in mind that prices fluctuate over time and promo deals vary, so always check live rates before purchase.

These prices were taken from Jetpac, Saily, and Airalo plan pricing pages on January 2, 2026. Prices and plans are subject to change over time.

Smart Delay: Free lounge access

Jetpac’s standout feature is Smart Delay, which provides complimentary airport lounge access if your flight is delayed by 60 minutes or more. To use the service, you must register your flight in the Jetpac app at least 24 hours before departure, and you can register up to two flights per data pack.

Once registered, you can add one companion to enjoy the lounge with you. If your flight meets the qualifying delay threshold, you receive a LoungeKey voucher, granting access to a network of over 1,100 airport lounges worldwide — a perfect way to relax and recharge during unexpected delays. 

Jetpac also sells paid lounge passes separately, so you can access airport lounges even when your flights are on time. 

Notably, Saily’s Ultra plan also includes its own airport lounge access and fast‑track privileges as part of a premium subscription, along with other travel perks like priority 24/7 support, global unlimited data, and bundled Nord Security tools. With Saily Ultra, you can relax in selected airport lounges and skip security lines without buying individual lounge passes, making it a compelling choice for frequent flyers who want a more all‑in‑one travel experience.

Additional perks

Beyond data and Smart Delay, Jetpac also offers fast-track security passes at select airports, letting you skip standard security lines where available.

For repeat users, Jetpac’s JetFlex and JetPro subscription plans bundle data allowances with travel perks, targeting travelers who fly often and want predictable connectivity without purchasing individual plans each time.

How to install Jetpac on your phone

Jetpac eSIM is quick and easy to install on both iOS and Android devices, even if you’ve never used an eSIM before. You’ll need to create a Jetpac account to purchase a plan, which adds a small extra step, but the overall setup still only takes a few minutes.

Before buying a plan, make sure your phone is on an eSIM-compatible devices list and is carrier unlocked. You can purchase a Jetpac plan through the Jetpac app (on iOS or Android) or on its website.

Once you’ve bought a plan, you can install the eSIM either directly through the app or using a QR code:

• On iOS (an iPhone).Go to “Settings,” then “Mobile data,” tap “Add eSIM.” Choose “Use QR code” or allow the Jetpac app to install it automatically. Follow the on-screen prompts, label the eSIM (for example, “Jetpac”), and make sure it’s selected for mobile data when you’re ready to use it.

• On Android.Go to “Settings,” then “Network & internet,” tap “SIMs” and “Add eSIM” (menu names may vary by device). Scan the QR code or complete the installation via the Jetpac app, then confirm the new eSIM profile once it’s added.

You can install the Jetpac eSIM before your trip, and the plan usually activates automatically once the eSIM connects to a supported local network, so you don’t lose days before traveling.

How does Jetpac compare to other eSIM providers?

At a high level, Jetpac competes well on entry-level pricing and travel perks, particularly its Smart Delay lounge access, which offers complimentary lounge entry in case of delayed flights. The service is also convenient for frequent travelers with its simple, reusable eSIM setup for multiple trips. New users can take advantage of very low introductory pricing — for example, US$1 for 1 GB — making it appealing for short-term or light data use.

However, when you compare Jetpac with other providers like Saily, Airalo, Nomad, and Ubigi, the differences become more pronounced once you look beyond the headline price. Jetpac primarily offers data-only plans and lacks built-in security or advanced data management features, which can be limiting for frequent or long-term travelers who rely heavily on mobile connectivity.

If we compare Saily vs. Jetpac, Saily provides a more comprehensive travel experience. Its plans include unlimited global data options, and the Ultra plan bundles premium perks such as airport lounge access, fast-track security, and Nord Security tools for safe browsing and data protection in all of the Saily eSIM destinations. Saily also offers 24/7 live chat support, ensuring help is always available no matter where you are in the world. These features make Saily not just an eSIM provider, but a full travel companion service for those who value both connectivity and convenience.

Network speed and performance 

Jetpac generally delivers solid data performance in the most popular travel destinations, especially in cities and well-covered regions. The eSIM automatically connects to the best available local network, and users can typically expect 4G/LTE speeds, with 5G access in some locations, depending on local carrier support and device compatibility. For everyday tasks like browsing, navigation, messaging, and streaming, performance is usually reliable.

That said, speeds can vary by location. While coverage is generally strong in urban areas, some users report LTE-only speeds or occasional connection drops when traveling through rural or less-densely populated regions. These inconsistencies aren’t unique to Jetpac, but they’re worth noting if your trip involves remote areas.

In terms of reliability, most users experience stable uptime, with the eSIM reconnecting automatically if the signal drops. However, reviews on platforms like Trustpilot and Reddit mention occasional issues such as temporary loss of connection or difficulty registering on a network. In some cases, customer support was needed to restore connectivity — and while many issues were resolved, a small number of users reported problems that took longer to fix or weren’t fully resolved during their trip.

Jetpac does not throttle speeds artificially, since plans are sold with fixed data amounts rather than unlimited data with speed caps. Once you use up your data, you’ll need to purchase an additional plan to stay connected.

Customer support

Jetpac’s customer support offering is solid and varied, though not without some limitations. You can reach the support team via in-app chat, email, and WhatsApp, which many users appreciate for quick replies and troubleshooting help. Reviews from users on Trustpilot frequently mention friendly and responsive support, with issues like installation problems, QR code reissues, and activation questions usually resolved via WhatsApp or email — sometimes within an hour.

User feedback paints a generally positive picture — many travelers report that support personnel are helpful, patient, and knowledgeable, addressing issues such as compatibility checks, installation troubles, eSIM transfer, or connection problems. That said, not all interactions are perfect — a small minority of reviews on various platforms describe slower responses or less satisfactory resolutions, particularly when the underlying connectivity issues couldn’t be fixed easily.Jetpac’s refund policy is fairly straightforward but slightly limited. According to the official terms and conditions, you can request a refund if you cannot install or connect due to a technical issue, and this must be done through support within the eligible period (typically up to 15 days after your plan’s validity period ends). Once an eSIM has been successfully installed and activated, and you’ve used it normally, refunds are generally not available for remaining data or unused days. 

Final verdict: Should you choose Jetpac?

Jetpac is a solid choice for budget-conscious travelers who want an easy way to stay connected abroad without paying international roaming fees or committing to expensive unlimited plans. Its data packages are competitively priced for short trips and moderate usage, and coverage across 200+ destinations makes it practical for both single-country and multi-country travel.

What really sets Jetpac apart is Smart Delay. Complimentary lounge access during flight delays is a genuinely useful perk, especially for frequent flyers, and it adds value that most eSIM providers simply don’t offer. Combined with a simple setup process and reusable eSIM profile, Jetpac works well for travelers who want convenience plus a few extras.

While Jetpac offers unlimited data plans, they come with fair-use restrictions — the first 3 GB of data in any 24-hour period is unthrottled, but speeds are capped at 1 Mbps once that threshold is reached. For heavy streamers or remote workers who rely on constant high-speed connectivity, this can be limiting.

By contrast, Saily provides truly unlimited data through its standard and Ultra plans, which also include premium perks such as 24/7 live support, airport lounge access, fast-track security, and a suite of Nord Security tools for safe browsing and data protection. Also, a lot of Saily reviews mention outstanding customer service. These added features make Saily a more complete solution for travelers who want reliable connectivity and extra convenience on the go.

We do our best to keep everything accurate and up to date, but eSIM service provider prices, plans, and features can change quickly. If you spot something that seems outdated or incorrect, feel free to get in touch with us at [email protected] — we’d really appreciate the heads-up!