Last updated: 2025-04-16
INTRODUCTION
Terms. Thank you for choosing us. Before starting, please read these Consumer Terms of Service (“Terms”) carefully. The Terms cover, among other things, the scope of your use of and access to (i) Software (as described below), the website (“Website”) and cybersecurity functionalities (“Security Features” as described below) provided by Saily and (ii) eSIM with data service plans (“Data Plans”) based on eSIM technology and other related services provided by our Technology Partner (as described below) and promoted by Saily (collectively, the “Service” or “Services”).
These Terms are intended for users who utilize the Services for personal (non-commercial) use only. If you are using our Services on behalf of a business, organization, or any other entity, or under a business or corporate plan agreement, the Business Terms of Service shall apply.
Updates to the Terms. Services might be introducing new features or modifying current ones constantly. In addition, we may need to update the Terms by amending them from time to time (i) to comply with the law; (ii) to comply with orders/recommendations of regulatory authorities; (iii) to add additional functionality, services, features, technologies and/or benefits, or to remove the old ones; (iv) to correct errors and bugs; (v) to clarify the Terms; (vi) to prevent abuse or harm; (vii) for any other valid reason (e.g., for security reasons). You understand and agree that it is your obligation to review the Terms from time to time in order to stay informed on current rules and obligations. Notification of any material changes to the Terms that affect your rights or obligations will be provided in advance of such changes by reasonable means (e.g., via email or pop-up in an app). Unless it is stated by us otherwise, each update of the Terms comes into force as of the moment when amended Terms are published. Your continued use of the Services will be deemed acceptance thereof. You can also end your relationship with us at any time after the effective date of the updated Terms by closing your Account and/or not accessing Websites and Services.
THE TERMS MAY CHANGE, SO IT IS IMPORTANT TO REVIEW THE TERMS PERIODICALLY.
Accessing the Services and/or Websites. You affirm that you are eighteen (18) or more years of age and have all rights and power to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with them.
Binding Legal Agreement. Please note that the Terms constitute a binding legal agreement between you or those you legally represent (collectively, “you” or “user”) and Saily. You agree and accept to be bound by these Terms by either: (i) creating user account and/or other accounts to use Services (“Account”); (ii) downloading Software or accessing/using its Services and Websites; or (iii) otherwise electronically agreeing to be bound by these Terms.
SERVICES ARE OFFERED TO YOU CONDITIONAL ON YOUR ACCEPTANCE OF THESE TERMS. PLEASE READ CAREFULLY ALL OF THEM. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OR ANY PROVISIONS HEREOF, PLEASE DO NOT ACCESS AND USE OUR WEBSITES, SOFTWARE AND/OR SERVICES.
Services. We shall provide you eSIM with Data Plans and services based on the capabilities of supplied eSIM. The eSIM includes an electronic profile which will be downloaded to your device as part of activating the Services. The volume of data available for the operation of the Services will be made clear to you during the process of purchasing or topping up the Services. The Services will be available to you for the period specified at the time of purchase. When the mentioned period expires, any remaining Services will be lost, and no refund will be payable for those unused Services. Services under these Terms are provided on a pre-purchase basis only.
Together with the Services, we may also provide Security Features, a bundle of cybersecurity functionalities designed to enhance your online safety and user experience:
Virtual Location - This feature encrypts your internet connection by routing your online activity through a remote server. It also allows you to change your apparent location.
Ad Blocker - This functionality blocks advertisements using DNS filtering. It prevents ads hosted on remote servers from being fetched and displayed. Please note that this feature does not block ads directly hosted on the content you are accessing, so not all ads may be blocked.
Web Protection - This feature is designed to enhance your web browsing experience by blocking many trackers and potentially malicious websites through DNS filtering. These measures aim to reduce certain online risks, such as malware, phishing attempts, and data leaks, helping to create a more secure and private browsing experience. However, it does not provide absolute protection, and users should remain cautious while browsing online.
The Security Features are offered to complement the core Services and are subject to the conditions outlined in these Terms.
Saily. For the purpose of the Terms, “Saily”, “we”, “us”, or “our” means Saily Inc., a corporation organized under the laws of the State of Delaware, United States of America, under registration number 4419800, principal business address 330 N Wabash Ave, Chicago, IL 60611, United States of America.
Privacy. For information about how we collect and process your personal data, please read our Privacy Policy.
GENERAL TERMS
Sign-Up Process
You can sign up for Services on our Website or through the Saily App.
To complete the registration, you must set up an Account by providing certain information (e.g., your name, email address, billing information, etc.). All information you provide must be complete, accurate, true to the facts and kept up to date. Your Account is non-transferable.
You agree to accept responsibility and are solely responsible for any and all usage and activities that occur under your Account or password, including, but not limited to, use of the Account by any other person, whether or not authorized by you. You are responsible for maintaining the confidentiality of your Account and its password, and for restricting access to your Account by any other party. To protect your Account, keep your password confidential. Do not reuse your Account password with other third party services or subscriptions. You agree to immediately notify us of any unauthorized use of your Account or password.
Registration requires agreeing to our Terms, Privacy Policy and our Technology Partner’s Electronic-SIM (“E-SIM”) Terms and Conditions and Privacy Policy, which are an integral part of these Terms and are binding on every user of the Services.
Services Purchase and Activation
We reserve the right to limit certain Data Plan availability to specific countries. You can explore, choose, and purchase Data Plans on our Website or through the Saily App.
Before purchase of the Services, you must have an unlocked, eSIM-compatible device – an exemplary list of compatible devices is provided.
Upon purchase, users need to download the eSIM onto their device for the Data Plans to be configured according to their order. The downloaded eSIM remains on the device even after Data Plan expiration or credit depletion. While users have the option to remove the eSIM at any time, for the Services to be provided, the eSIM needs to be kept on the device until the Data Plan is depleted or expired.
To activate the Services, users must first download the eSIM and then activate the associated Data Plan. eSim download and installation require a stable internet connection. Please be aware that you will be charged upon the purchase of a Data Plan or its automatic top-up, as defined below.
Data Plan’s automatic top-up feature ("Auto Top-Up") allows users to automatically replenish their purchased Data Plan, ensuring uninterrupted access to mobile data services while traveling. This means that you don’t need to purchase and activate a new Data Plan every time the current Data Plan expires. Auto Top-Up is activated only upon user request, and can be disabled at any time through the Saily App. By enabling Auto Top-Up, you agree to the following feature-specific terms:
Activation and Authorization. Upon accessing the Saily App, you are presented with the Auto Top-Up toggle for the relevant Data Plan. By actively enabling the Auto Top-Up with the chosen top-up amount, you authorize Saily to initiate automatic data plan renewal upon depletion of the current Data Plan.
Auto Top-Up Process. When the current Data Plan with an enabled Auto Top-Up feature is depleted: (i) a new Data Plan is automatically purchased, and (ii) Auto Top-Up remains enabled. If the payment fails, you will receive a notification regarding the payment error, Auto Top-Up will be disabled, and no further charge attempts will be made.
Notifications. You will receive notification before Auto Top-Up occurs. Please disable the Auto Top-Up feature if you do not wish to replenish your current Data Plan.
Exclusions. Auto Top-Up will not apply if: (i) the current Data Plan expires before the allocated data is fully used, or (ii) you manually disable the Auto Top-Up feature through the Saily App.
Disablement of Auto Top-Up. You can disable the Auto Top-Up feature at any time through the Saily App. Upon disablement, any pre-scheduled top-ups of the Data Plan will be cancelled, and no further automatic replenishment will occur.
Administrative Overrides. Saily reserves the right to disable the Auto Top-Up feature if you lose access to the Saily App, provided that you inform Saily immediately about that and successfully complete the Account verification process.
The Ad Blocker and Web Protection features may be activated by default as soon as the associated Data Plan is activated on your device. These features can be disabled at any time. The Virtual Location feature is activated only on demand.
Refund policy
Refunds for Non-Activated Data Plans. If the eSIM (i) has not been installed or (ii) has been installed on your device but the Data Plan is not activated, you may request a full refund.
Refund for Activated Data Plans with Unused or Minimally Used Data. If the eSIM has been installed and you have activated the Data Plan, it will be considered utilized, and a full refund cannot be guaranteed. However, Saily may consider a full or partial refund for your unused data under the following conditions:
The Data Plan has been activated, but the data remains generally unused (>99% of the Data Plan left), and/or
The data has been used insignificantly due to service quality issues related to Saily.
Please note that the decision to grant you a full or partial refund is at the discretion of Saily, and Saily does not provide any guarantee regarding the extent of your refund request.
Refund Restrictions. Saily reserves the right to refuse any form of refund under the following circumstances:
Evidence of Abuse: If there is evidence of abuse (e.g., repetitive refund requests), violation of our Terms, or any fraudulent activity related to usage of Services.
Deleted Account: If you delete your account after purchasing a Data Plan and subsequently request a refund, no refund will be granted.
Unrelated Charges: Refunds or compensation will not be granted for charges incurred from alternate phones, alternate SIM cards, alternate providers, hotel phones, or any other charges not directly associated with your Account.
General Refund Period. All refund requests should be made within 30 days of the Data Plan purchase date. Please note that each Data Plan has its own validity period, and once it expires, no refunds will be provided.
Refund Process. Saily’s decision regarding refund will be made within 5 working days of the submission of your eligible request. The actual refund will be processed within a reasonable time frame but no later than 30 calendar days.
Additional requirements. In the event of the implementation of any special campaign or referral program, additional conditions and different policies may apply. This could include stipulations that discourage misuse of the campaign or referral program. In case of any discrepancy between the terms, this refund policy shall prevail.
Provision of Services
The Services to you will be provided by our Technology Partner - 1GLOBAL Operations (Netherlands) B.V., a company registered in the Netherlands, having its registered office at Proostwetering 41, 3543 AC, Utrecht, registration number 52715469, VAT number NL850565558B01 (“1GLOBAL”), unless you are based in Australia, France, Germany, Japan, Poland, Singapore, Spain, the United Kingdom, or the United States. In such cases, the Services will be provided by the 1GLOBAL group companies listed in the 'End User Country and Contracting Entity' section of the Technology Partner’s Electronic-SIM (“E-SIM”) Terms and Conditions.
The Services will initiate promptly upon the successful download of the eSIM and activation of the associated Data Plan.
The Services duration corresponds to the terms outlined in the purchased Data Plan.
The Services conclude either upon the complete consumption of the Data Plan or upon the expiration of the Data Plan's designated duration, whichever comes first.
Each session of data usage which you undertake will be rounded up to the nearest kilobyte.
The Services are provided on an "as is" and "as available" basis. We do not guarantee fault-free Services, and make no warranties regarding network coverage, quality, or availability. We will make reasonable efforts to ensure continuous availability, contingent upon our and/or our Technology Partner's network capacity and connection availability.
In case of a fault, upon awareness or notification by you, we will make reasonable efforts to promptly correct the issue.
We reserve the right to select network operators and technology partners in the best interest of our business requirements. By using Services, you acknowledge that we may disclose and use your personal data for Services provision, subject to our Privacy Policy and our Technology Partner’s Privacy Policy.
Saily’s Data Plans with open data capacity (the "Unlimited Plan") are designed for individual, day-to-day consumer use by Saily users. This section outlines the fair use of such plans and the actions Saily may take to maintain service quality, access to high-speed data, network stability, and fairness for all Saily’s users ("Fair Usage Policy") .
Consumer Use Only. Unlimited Plans are not intended for commercial use, resale, or use by groups of individuals. Users are prohibited from utilizing Unlimited Plans for the transmission of high volumes of data via access points connected to computers or other devices, or for any activities undertaken for profit or that involve continuous, heavy usage which may negatively impact the service quality for other Saily users. The commercial resale or distribution of Saily’s data services is strictly prohibited.
Excessive Usage. Saily reserves the right to intervene in rare cases where a user’s usage is excessively high (e.g., significantly exceeding the average usage of 99% of other Saily users) or negatively impacts service for others. These interventions are designed to protect the experience of Saily’s broader user base and ensure fair access to network resources.
Daily Full-Speed Data Allocation. Each user on the Unlimited Plan is allocated 5 GB of full-speed data per 24 hour period. Once the allocated 5 GB of full-speed data is consumed within a given 24-hour period, data speeds will be reduced to 1 Mbps for the remainder of that period. After the initial 24-hour period ends, a new 5 GB of full-speed data will be allocated for the following 24-hour cycle.
Prohibited Activities. Users are strictly prohibited from using the Unlimited Plan for any of the following:
Bulk machine-to-machine data applications;
Continuous streaming of content intended to replace a fixed-line internet connection;
Any activities that negatively impact the performance of Saily’s or its Technology Partner’s network or degrade the experience of other Saily users.
Excessive tethering or sharing of data via hotspot with multiple devices or users beyond occasional personal use.
Network and Usage Monitoring. Saily reserves the right to monitor data usage patterns and to regulate or limit excessive/abnormal use.
Traffic Shaping and Throttling. To maintain service quality, Saily may implement traffic shaping or throttling measures during periods of high network demand or in specific locations. These measures are designed to preserve service quality, protect overall network performance and ensure fair access for all users. Such measures may include reducing data speeds, removing access to certain tariff allowances or Bolt-ons, or disconnecting the user’s eSIM service.
Saily’s Right to Intervene. Saily reserves the right to take appropriate measures if there is evidence of misuse or a violation of this Fair Usage Policy. In cases where a user’s data usage negatively impacts other users or network performance, Saily may, at its discretion, take actions such as (i) temporarily reducing data speeds, (ii) limiting access to services, or (iii) suspending or terminating the Services. If a user’s usage significantly exceeds that of 99% of Saily users, Saily may notify the user, investigate potential violations, and take further actions, including temporary or permanent suspension of access to the Unlimited Plan. If a breach of this Fair Usage Policy is suspected, Saily will attempt to contact the user and provide notice prior to any restrictions, limitations, or disconnections, unless extenuating circumstances (such as safety or security concerns) prevent prior notice.
Final Provisions. This Fair Usage Policy is not exhaustive. Saily reserves the right to amend this policy as necessary. Users are encouraged to use their Unlimited Plans responsibly to avoid negatively impacting the service for other users. Failure to comply with this policy may result in additional restrictions, or disconnection.
Roaming
When using the Services while roaming, different laws and regulations may apply, and we disclaim liability for non-compliance. Roaming may incur higher charges, depleting your Data Plan at an accelerated rate.
Suspension
We may temporarily suspend the Services for upgrades, modifications, or maintenance, aiming to minimize disruption and provide advance notice, when possible, through Website or separate notice.
We reserve the right to suspend the Services without notice if:
You breach usage conditions or notified policies described in Terms.
Pending investigation following a complaint against you.
You fail to provide necessary information for regulatory compliance.
We suspect fraudulent or unlawful access to Services.
Compliance with government, regulatory, or emergency services orders is required.
There is a need to prevent network damage caused by you or your Account.
Operational, emergency, or security reasons necessitate suspension.
Monitoring
To the extent required by applicable law, regulations, orders from government authorities or to the extent necessary to protect us and other users, we may monitor and, if obliged, disclose information related to your Account data and/or Services used.
Your obligations
You agree to use the Services in accordance with these Terms and acknowledge your responsibility for all Services usage.
You are responsible for configuring your device to properly utilize the Services, adhering to regulations and instructions from us or the device supplier.
You must:
Avoid using the Services for fraudulent, unlawful, or abusive communication;
Refrain from using the Services for criminal or unlawful activities;
Act in a manner that does not affect the operation of our networks;
Refrain from sending or uploading content that infringes third-party intellectual property rights;
Use the Services for personal use only, refraining from commercial dealings;
Utilize the Services in accordance with the Terms;
Comply with applicable laws and regulations in your home country or the country of residence or presence;
Provide proof of identity, if requested.
It is your responsibility to delete the eSIM from your device before passing it to another person. Any failure to do so allows the new user to access the remaining pre-activated or pre-purchased Services.
Adhere to reasonable security procedures and standards for the Services. We may communicate security issues and general information through our Website, Saily App or dedicated emails.
Lost or Stolen Device
Inform us promptly if the device with activated Services is lost or stolen. You remain responsible for Services usage until notification. Email us at [email protected] for lost or stolen devices. We will take reasonable action to cancel Services on the lost or stolen device within 72 hours, subject to the Account verification.
Content
You are solely responsible for all content, information, and communications transmitted using the Services, acknowledging that we have no responsibility for deletion, corruption, or failure to store transmitted content.
CHARGES
The costs linked to the purchased Data Plans are disclosed to you before your Services purchase, and by completing the purchase, you accept these charges. We retain the right to modify or adjust the charges for the Data Plan you've acquired at any time, either by updating changes on Website and/or Saily App.
The charges for Services purchases include value-added tax and any other applicable sales taxes, duties, or levies imposed by any authority, government, or governmental agency.
PAYMENTS
Services are provided on a pre-purchase basis.
You agree to pay us for any paid Services you purchase from us, as well as all other charges incurred under your Account, including applicable taxes and fees associated with your purchase of the Services.
Payment Methods. To purchase Services directly through us on our Website, you must provide us with a current and valid method of payment, such as a credit or debit card or any other payment method available on the Website.
Billing and invoicing. By providing us with a payment method, you (i) represent that you are authorized to use the payment method you provided and that any payment information you provide is true and accurate; (ii) authorize us to charge the payment method you provided; and (iii) authorize us to charge you for any paid Services you chose when making a purchase. You can view your purchase history in your Account.
The issuance and delivery of invoices are the sole responsibility of the Services provider – our Technology Partner, conducted through the designated electronic means.
Users requesting invoices for acquired Services are required to contact us via dedicated email – [email protected]. The period for this process depends on the rules and regulations established by the Technology Partner, with information available at the aforementioned email address.
Payment Providers. Purchases may be handled via multiple payment companies (e.g., Moonflash Limited, registered at Regent House, 316 Beulah Hill, London, United Kingdom, SE19 3HF; NordSec B.V., registered at Fred. Roeskestraat 115, 1076 EE Amsterdam, the Netherlands (exclusively for PayPal payments); Lagosec, Inc. registered at 651 N Broad St Suite 206, Middletown, New Castle, Delaware 19709, United States). To find out more on how payment companies process your personal data, please refer to our Privacy Policy.
Fraud Protection. Saily reserves the right to verify credit/debit card payments prior to completing your purchase.
Free Trials. We or our partners may offer a free trial for our paid Services before charging your payment method (“Free Trial”).
The duration of the Free Trial, its use and other details will be outlined during a sign-up and/or in the promotional materials. Eligibility for the Free Trial is determined at our sole discretion, and we may limit or withdraw the Free Trial option at any time without notice, as permitted by applicable law.
If it is determined that a Free Trial offer has been used more than the permitted number of times by the same individual, device, or email address, we reserve the right to immediately terminate access to any Services derived from that free trial coupon, and any benefits (e.g., credits) provided as a result of the Free Trial will also be revoked. Additionally, we may limit user to just one Free Trial or promotion for any paid Services and will not allow the combining of Free Trials or other promotional offers.
If you have any questions related to payments, please contact us at [email protected].
TERMINATION
By us:
We reserve the right to terminate your Account and discontinue the provision of Services in the event of a material breach of these Terms. Upon termination, no refunds will be issued for any unused data bundles or accumulated credits related to the Services.
By you:
You can terminate the Services at any time by notifying us as per clause 5.2.3.
If, before depletion or expiration of a Data Plan purchased, you notify us of termination because we can no longer provide the Services to you, unrelated to any action by you, you may request a refund of the proportional value of unused Services. Otherwise, termination does not entitle you to any payment.
To terminate, email us at [email protected] from the email address associated with your Account – termination process will be initiated subject to Account verification.
Upon depletion or expiration of the Data Plan purchased, further Services usage is restricted until a new Data Plan is purchased.
DISCLAIMER OF WARRANTIES
Reasonable efforts are taken to improve the accuracy and integrity of the Services, but complex software is never wholly free from defects, errors, and bugs. We give no warranty or representation that the Services will be wholly free from defects, errors, and bugs, such as downtime, loss of data, corrupt data, service delay, mistakes, out-of-date information, or other. Notwithstanding any other provision of the Terms, we reserve the right to modify, suspend, or terminate access to the Services, or any functionality comprising a part of the Services at any time. In no event, to the extent permitted under applicable law, will we be liable for making these changes. In exceptional and very limited cases, Services may be unavailable from time to time due to human, digital, mechanical, telecommunication, software, and other failures. We cannot predict or control when such downtime may occur and cannot control the duration of such downtime.
THE SERVICES AND WEBSITES ARE PROVIDED “AS IS” AND WITH ALL FAULTS. WE MAKE NO REPRESENTATION OR WARRANTY WHATSOEVER REGARDING THE COMPLETENESS, ACCURACY, ADEQUACY, SUITABILITY, FUNCTIONALITY, AVAILABILITY, OR OPERATION OF THE SERVICES. YOU ACKNOWLEDGE THAT WE DO NOT HAVE CONTROL OVER YOUR USE OF THE SERVICES, AND WE DO NOT WARRANT THE PERFORMANCE OR RESULTS THAT MAY BE OBTAINED THROUGH YOUR USE OF THE SERVICES. YOU ASSUME ALL RISKS AND RESPONSIBILITY FOR YOUR USE OF THE SERVICES AND FOR ANY LOSS OF OR ERRORS IN ANY DATA OR INFORMATION. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING THROUGH COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, WE NEITHER WARRANT NOR REPRESENT THAT YOUR USE OF THE SERVICES WILL NOT INFRINGE THE RIGHTS OF ANY THIRD PARTIES, NOR THAT THE SERVICES WILL BE AVAILABLE FOR YOUR ACCESS OR USE, NOR THAT OPERATION OF THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN ADDITION, YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM ONE JURISDICTION TO ANOTHER JURISDICTION.
LIMITATION OF LIABILITIES
There are inherent risks in relying upon, using, transmitting, or retrieving any data and/or content on the internet, and we urge you to make sure you understand these risks before using the Services. Saily disclaims all responsibility for the behavior of its users and/or visitors when they access or use the Services/Websites.
YOUR USE OF THE SERVICES AND WEBSITES IS AT YOUR OWN RISK. NEITHER SAILY, NOR ANY OF ITS PARENTS, SUBSIDIARIES OR AFFILIATES, NOR ANY OF THEIR EMPLOYEES, OFFICERS OR DIRECTORS, SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF DATA OR INFORMATION OF ANY KIND, LOSS OF BUSINESS, LOST PROFITS, INTERRUPTION OF BUSINESS, COST OF COVER OR ANY OTHER DAMAGES) ARISING OUT OF OR IN ANY WAY RELATED TO THESE TERMS OR THE USE OR INABILITY TO USE THE SERVICES OR WEBSITES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, THE TOTAL AGGREGATE LIABILITY OF SAILY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED WHAT YOU PAID TO US DURING TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY AND SHALL NOT INCLUDE ATTORNEY FEES OR COURT COSTS IRRESPECTIVE OF ANY LAWS OR STATUTES THAT MAY PRESCRIBE OTHERWISE. YOU ACKNOWLEDGE THAT THE AMOUNT OF FEES PAYABLE BY YOU TO SAILY HEREUNDER REFLECT THE ALLOCATION OF RISK SET FORTH IN THE TERMS AND THAT SAILY WOULD NOT HAVE ENTERED INTO THE AGREEMENT WITH YOU WITHOUT THE LIMITATIONS ON ITS LIABILITY CONTAINED IN THIS SECTION.
Some jurisdictions restrict or do not allow the limitation of liability in contracts (e.g., limitation of liability for death or personal injury caused by other party's negligence, fraud, or fraudulent misrepresentation, willful misconduct, or gross negligence). As a result, respective provisions of this Section may not apply to you. In cases where such restrictions on the limitation of liability apply, the liability of Saily shall be limited to the fullest extent permitted by certain applicable law.
Please also note, that we implemented security measures aimed at securing the Services and Websites; nevertheless, the internet is not a secure network and system reliability could be impaired independently our efforts and will. In addition, we cannot be held liable for unpredictable events such as cyber-attacks, security breaches regarding the transmission of data or for performance guarantees regarding the volume and speed of data transmissions. Users are responsible for taking all appropriate measures to protect their own data, software, equipment, and systems, particularly from contamination by any viruses circulating on the internet.
INDEMNIFICATION
You agree, at your own expense, to indemnify, defend, and hold harmless Saily, its parents, subsidiaries, and affiliates and their officers, directors, employees, agents, distributors, and licensees from and against any judgments, losses, deficiencies, damages, liabilities, costs, claims, demands, suits, and expenses (including, without limitation, reasonable attorneys' fees, expert witness fees, and expenses) incurred in, arising out of or in any way related to (i) your breach of these Terms; (ii) your (or any other users of your Account) use of the Services; (iii) your violation of any applicable laws, rules, and regulations; or (iv) your negligence or willful misconduct. Saily shall not be responsible for any delay or disruption to your use of the Services, including any damages stemming therefrom caused by circumstances falling under this Section.
LICENSE TERMS
Software. For easier access to and use of our Services, you may need to download and install our Software on a device. Below see the terms and conditions applicable to the use of such Software. Pursuant to these Terms, “Software” means any mobile and desktop software applications and any other software (including any releases, updates, enhancements, functionalities or revisions) and any documentation that accompanies or is made available in connection with such software provided by us to you for your use of the Services.
License Grant. Subject to these Terms and provided that you comply with the Terms we grant you a limited, revocable, non-exclusive, personal, non-transferable, non-sublicensable, non-assignable, fixed-term license (the “License”) to download, install and use a copy of the Software on a compatible device that you own or control. No other right or license, express or implied, of any kind is granted to you hereunder with respect to the Services and/or Software.
Apple Requirements. For the sake of clarity, in respect to the Software that is downloaded from Apple, Inc. (“Apple”) App Store, the License is limited to the use of such Software on any Apple-branded devices that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that such Software may be accessed and used by other accounts associated with you via family sharing or volume purchasing features.
We Retain all Rights. The Software used pursuant to these Terms is licensed, not sold, and you receive no title to or ownership of any copy, or of the Software itself, or even more so of the Services and Websites. You receive no rights to the Software other than those specifically granted in Section 9. We and/or our licensors retain all rights, title and interest in and to the Services, Software, Websites, and any portion thereof. All rights are reserved unless otherwise explicitly expressed. Saily and other marks are protected trademarks, owned by Nord companies and you are forbidden from registration, adoption, or any other use of trademarks, trade names, symbols, or signs that are either identical or confusingly similar to any trademarks owned by Nord.
Feedback. You hereby grant Saily and/or its affiliated companies a perpetual, irrevocable, worldwide license to use Feedback (as defined below) you communicate to us without reimbursement or compensation, without any obligation to report on such use, and without any other restriction. You waive (or agree not to enforce) any and all rights that may now or in future exist (including moral and equivalent rights) in Feedback. (“Feedback” refers to any recommendation, idea, proposal, suggestion, feedback, review, or other input related to Services, Software, Website).
APPLICATION PLATFORM TERMS
App Store. If you downloaded our Software from Apple App Store or if you are using such Software and Services on any Apple-branded device, you acknowledge that you have read, understood, and agree to the following notice regarding Apple:
These Terms are concluded between you and Saily, not with Apple, and Apple is not responsible for the Services and the content thereof. If you need any support with respect to Services, please contact us, not Apple as they are under no obligation whatsoever to furnish any maintenance or support services with respect to Services. To the extent that the Services fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Services to you; to the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the Services. Apple is not responsible for addressing any claims by you or any third party relating to the Services or your possession and/or use of the Services, including: (i) product liability claims; (ii) any claim that the Services fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement, and discharge of any third-party claim that the Services and/or your possession and use of the application infringe that third party's intellectual property rights. You agree to comply with any applicable third-party terms, when using the Services. Apple, and Apple's subsidiaries, are third party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms. You hereby represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Other Stores. If our Software is downloaded from any other store, platform, marketplace (e.g., Google Play, Amazon Appstore, Microsoft Store, HUAWEI AppGallery, etc.), you acknowledge that you have read, understood, and agree to the user terms of use of such stores, platforms, and marketplaces. Saily is the licensor of the Software and Services agent, 1GLOBAL is the provider of the eSIM with data service plans based on eSIM technology and other related services, and any other third party (e.g., operator of the store, platform, marketplace) is not a party to these Terms.
GOVERNING LAW AND DISPUTE RESOLUTION
Jurisdiction. These Terms shall be governed by, and construed in accordance with, the laws of the state of Delaware, without reference to its choice of law rules. However, some countries (including countries of the European Union) have laws that require contracts to be governed by the mandatory provisions of the local laws of the consumer’s country. In such cases, mandatory provisions of the local laws of your country of residence apply.
Judicial Resolution of Disputes. Before filing a claim against Saily, please try to resolve the dispute informally by sending us a written notice of dispute at [email protected] that includes your name, a detailed description of the dispute, and the relief you seek. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved, you or Saily may bring a formal proceeding. You and Saily agree that any judicial proceeding to resolve claims relating to the Terms will be brought in the courts of the State of Delaware. If you reside in a country (including countries of the European Union) where laws provide consumers the right to bring disputes in their local courts, in such cases, mandatory provisions of the local laws of your country of residence apply. We always strive to address your concerns without needing a formal legal case.
Online Dispute Resolution in the EU. If you are a consumer, you may report the dispute to a consumer dispute body in your country of residence, in accordance with local regulations and practices. If you reside in the European Economic Area or Switzerland, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr.
NO CLASS ACTIONS. YOU AND SAILY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND SAILY AGREE OTHERWISE IN WRITING, THE ARBITRATOR OR JUDGE MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. ALSO, THE ARBITRATOR OR JUDGE MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER SAILY USERS.
MISCELLANEOUS
Entire Agreement. These Terms, along with any rules, guidelines, or policies published on the Website constitute the entire agreement between Saily and you with respect to your use of our Website and Services.
Amendments. No amendment to these Terms by you shall be effective unless acknowledged in writing by Saily. Notwithstanding the foregoing, Saily reserves the right, in its sole discretion, to modify these Terms or the policies referenced herein at any time as set forth above.
Severability. If any portion of these Terms is found to be unenforceable or invalid for any reason, that provision will be limited or eliminated to the minimum extent necessary so that the rest of these Terms will otherwise remain in full force and effect.
Assignment. You may not assign its rights or obligations under these Terms without the prior written consent of Saily but may be assigned by Saily without restriction.
Non-Waiver. Saily’s failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.
Third-Party Components. You acknowledge that Services, Software, Security Features and Websites, may incorporate, embed, be combined with, or may otherwise interact with third-party computer programs, applications, services, links, and components (“Third-Party Components”). For the avoidance of doubt, Section “Disclaimer of Warranties” and Section “Limitation of Liabilities” of these Terms apply to the foregoing interaction with Third-Party Components. Where our Website contains links to other websites and/or resources provided by third parties, which include third-party social media websites such as Facebook, Instagram, and LinkedIn, they are provided for your information only. Please review the third-party website’s terms of use and other policies carefully and make sure you understand them before you engage in any transaction.
Linking to our Websites. You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
Communication with Saily. You may provide notices, requests, information, and other communications to Saily via our customer support. You agree to receive communications from us electronically, e.g., by email, through our applications, and customer support platforms, and consent that such notifications have the same legal power as communication in writing. We may communicate to you in order to advise you about provision, changes, or additions to the Services or for other purposes that are reasonable or required by applicable law. When communicating with our customer support representatives, you agree to be respectful and kind. In addition, you undertake to provide accurate data for communication with us and, if your contact details have changed, update them in your Account immediately. Saily is not liable if you do not receive certain notices regarding the Services upon your failure to update your contact details.
Export. Saily may be subject to the United States (U.S.), United Kingdom, and European Union export and re-export control laws and regulations or similar laws applicable in other jurisdictions, including the Export Administration Regulations (“EAR”) maintained by the U.S. Department of Commerce. You warrant that you are (i) not located in any country to which the U.S., the European Union, the United Kingdom or other relevant jurisdiction has embargoed goods or has otherwise applied any economic sanctions, which would forbid or limit the use, import, export, sale of, or payment for the Services; and (ii) not a denied party as specified in any applicable export or re-export laws or regulations or similar laws applicable in relevant jurisdictions or otherwise listed on any list of prohibited or restricted parties as administered by the Office of Foreign Control of the U.S. Department of the Treasury (“OFAC”), the U.S. Department of State, the United Nations Security Council, the European Union, Her Majesty’s Treasury of the United Kingdom, or other relevant sanctions authority (“Sanctions Authorities”). You agree to comply with all applicable export and re-export control laws and regulations, including without limitation the EAR and trade and economic sanctions maintained by OFAC as it may be applicable to you. Specifically, you agree not to - directly or indirectly - use, sell, export, reexport, transfer, divert, release, or otherwise dispose of any Saily services, including products, software, or technology (notwithstanding products derived from or based on such technology) received from under these Terms to any destination, entity, or person or for any end-use prohibited by the applicable export control laws, trade and economic sanctions maintained by Sanctions Authorities or any applicable laws or regulations without obtaining any required prior authorization from the competent government authorities as required by those laws and regulations.
Prevailing Language. For all purposes, the English language version of the Terms shall be the original, governing instrument and understanding between you and us. In the event of any conflict between this English language version of the Terms and any subsequent translation into any other language, the English language version shall govern and control.
Force Majeure. Saily shall not be in breach of the Terms nor liable for delay in performing, or failing to perform, any obligations under the Terms if such delay or failure result from unforeseen circumstances, events, or causes beyond Saily’s reasonable control (including, without limitation, failures of third party software (whether open or not), failures of your telecommunication or internet service providers, force majeure, earthquakes, fires, floods, embargoes, labor disputes and strikes, riots, war, novelty of product manufacture or other unanticipated product development problems, and acts of civil and military authorities). In such cases, Saily shall be entitled to a reasonable extension of the time for performing any such obligations under the Terms.
No Reliance. The parties acknowledge that no reliance is placed on any representation made but not expressly contained in these Terms.
CONTACT US
You can reach our team 24/7, 365 days a year. Just contact us through one of our communication channels:
Email: [email protected]
Chatbot: through Saily App (while logged-in).
商业服务条款
上次更新日期：2024/12/13
概述
条款。欢迎使用 Saily。开始使用前，请仔细阅读本服务条款（以下简称“条款”）。除其他事项外，本条款涵盖同意本条款的组织（以下简称“客户”）和客户的员工或授权人员（统称为“最终用户”）使用和访问以下内容的范围：(i) 由 Saily 提供的软件（如下所述）、网站（以下简称“本网站”）和网络安全功能（“安全功能”，如下所述）；(ii) 基于 eSIM 技术的带数据服务套餐（以下简称“数据套餐”）eSIM，以及由我司技术合作伙伴（如下所述）提供并由 Saily 推广的其他相关服务（统称“服务”或“本服务”）。
条款更新。本服务会不断推出新功能或对现有功能进行改进。此外，我司可能需要对本条款进行更新通过不时对本条款进行修订，(i) 确保其符合法律规定；(ii) 确保其符合监管机构的命令/建议；(iii) 增加额外功能、服务、特性、技术和/或福利，或删除老旧条款；(iv) 更正错误和漏洞；(v) 对本条款进行澄清；(vi) 防止滥用或损害；(vii) 出于任何其他正当理由（例如，出于安全考量）。客户理解并同意，其有义务不时查看本条款，以便随时了解最新规则和义务。对于影响客户的权利或义务的任何重大条款变更，我司将通过合理的方式（如电子邮件或应用中的弹窗）提前通知。除非另有说明，否则本条款的每次更新均自公布修订条款之时起生效。客户继续使用服务将被视为接受本条款。本条款可能会更改，因此定期查看条款非常重要。
访问本服务和/或本网站。客户确认其为有效法人实体，且代表其行事的个人拥有授权。客户拥有所有必要的权利、权力和授权来签订和遵守本条款中规定的条款、条件、义务、确认、陈述和保证。客户还同意确保其至少年满十八 (18) 周岁的最终用户了解本条款，并对其最终用户未能遵守本条款承担全部责任。
有约束力的法律协议。请注意，本条款构成客户（或客户的法定代理人）与 Saily 之间具有约束力的法律协议。客户同意并接受以下列任一方式受本条款约束：(i) 创建用户账户和/或其最终用户账户以使用本服务（以下简称“账户”，除非另有规定，否则“账户”包括客户及其最终用户的账户）；(ii) 下载软件或访问/使用其服务和网站；(iii) 签署广告订单或 (iv) 以其他电子方式同意受本条款约束。如果代表某个机构使用本服务，则表示该机构同意本条款，并承认有权代表该机构行事，并代表该机构承诺遵守本条款。在法律允许的最大范围内，客户特此承认并同意，消费者法律不适用于根据本条款向客户及其最终用户提供服务。对于在企业对消费者 (B2C) 模式下提供的服务，以下 消费者服务条款应适用。本服务的提供以客户接受本条款为前提。请仔细阅读全文。如果客户不同意接受本条款或其中任何规定的约束，请勿访问和使用我司网站、软件和/或服务。
服务。我司将根据所提供 eSIM 的功能，向客户提供带有数据套餐和服务的 eSIM。eSIM 包括一个电子档案，该档案将作为激活本服务的一部分下载到客户或其最终用户的设备上。客户及其最终用户在兑换特定数据套餐的优惠券代码或给本服务充值时，将获知可用的数据流量和服务期限。一旦规定期限到期，任何剩余服务都会丢失，未使用的服务将不予退款。除了本服务，我司还可能提供安全功能，即旨在增强最终用户在线安全和用户体验的一系列网络安全功能：虚拟位置：此功能通过远程服务器路由在线活动来加密最终用户的互联网连接。最终用户还可以通过此功能更改所显示的位置。广告拦截器：此功能使用 DNS 过滤来拦截广告。它可以防止获取并显示远程服务器上托管的广告。请注意，此功能不会拦截直接托管在最终用户访问内容上的广告，因此，并非所有广告都会被拦截下来。网络保护：此功能旨在通过 DNS 过滤阻止多款跟踪器和潜在的恶意网站，从而提升最终用户的网络浏览体验。这些措施旨在降低某些在线风险，如恶意软件、网络钓鱼企图和数据泄露，从而有助于打造更安全、更私密的浏览体验。不过，它并不能提供绝对保护，最终用户在网上浏览时应保持谨慎。安全功能是对核心服务的补充，受本条款所述条件的约束。如果客户是我司业务的竞争对手，或者利用我司服务获取信息进行不正当竞争，则不允许客户访问或使用本服务。此外，如果我司之前因任何原因禁止客户，则可能会拒绝其访问本服务。
Saily。在本条款中，“Saily”、“我司”或“我司的”均指 Saily Inc.，一家根据美国特拉华州法律成立的公司，注册号为 4419800，注册地址为美国特拉华州苏塞克斯县刘易斯市滨海公路 16192 号，邮编：19958。
隐私。如需了解我司是如何收集和处理个人数据，请阅读我司的隐私条款。
服务
订单流程和账户创建
客户可通过我司网站、Saily 应用程序或指定销售渠道订购服务。
如要启动该流程，客户或其最终用户必须通过提供某些信息（如姓名、电子邮件地址等）来创建个人账户。提供的所有信息必须完整、准确、真实，并如有更新，要随时告知。账户不可转让。
客户同意承担责任，并对其及其最终用户账户或密码下发生的任何及所有使用和活动承担全部责任，包括但不限于任何其他人对账户的使用，无论是否得到客户的授权。客户有责任对这些账户及密码保密，并限制任何他方访问这些账户。为保护账户，客户应对密码保密。客户不得在其他服务中重复使用账户密码。客户同意，如有任何未经授权使用其或其最终用户账户或密码的行为，将立即通知我司。
账户注册需要同意我司的条款、隐私政策以及我司技术合作伙伴的电子 SIM（以下简称“E-SIM”）条款和条件及隐私政策，这些都是本条款的不可分割部分，并对本服务的每位最终用户具有约束力。
服务购买和激活
我司保留限制在特定国家/地区本套餐可用性的权利。
在订购和激活数据套餐之前，请确保设备已解锁且兼容 eSIM。兼容设备示例清单参见此处。
购买后，客户或最终用户需要将 eSIM 下载到其设备上，以便根据订单配置数据套餐。即使在数据套餐到期或信用额度耗尽后，下载的 eSIM 仍会保留在设备上。虽然可以随时删除 eSIM，但为使用本服务，eSIM 必须保留在设备上，直到数据套餐用尽或过期。
如要启动本服务，必须下载 eSIM 并激活相关数据套餐。这两个程序都需要稳定的互联网连接。请注意，客户将就已激活的数据套餐支付费用，该套餐将被视为已购买。
在最终用户的设备上激活相关数据套餐后，广告拦截器和网络保护功能可能会立即默认激活。可以随时禁用这些功能。虚拟位置功能仅在需要时激活。
退款政策
未激活的数据套餐的退款。如果 eSIM (i) 未安装或 (ii) 已安装在设备上但数据套餐未激活，客户可以要求全额退款。
未使用或仅使用少量数据的已激活数据套餐的退款。一旦安装了 eSIM 并激活了数据套餐，会被视为已使用，无法保证全额退款。但是，在下列情况下，Saily 可以考虑对客户未使用的数据进行全额或部分退款：(i) 数据套餐已激活，但数据基本上仍未使用（数据套餐剩余 >99%），及/或(ii) 由于与 Saily 有关的服务质量问题，未大量使用该数据。请注意，Saily 有权决定是否向客户全额或部分退款，Saily 不对客户的退款申请提供任何保证。
退款限制。在下列情况下，Saily 有权拒绝任何形式的退款：
滥用证据：如果有滥用证据（例如重复退款要求）、违反条款或与本服务使用相关的任何欺诈活动。
已删除账户：如果最终用户在激活数据套餐后删除账户，则不予退款。
不相关费用：对于替代电话、替代 SIM 卡、替代服务提供商、酒店电话产生的费用或与账户无直接关联的任何其他费用，恕不予退款或赔偿。
一般退款期限。所有退款申请均应在数据套餐激活之日起 30 天内提出。请注意，每个数据套餐都有相应的有效期，一旦过期，恕不退款。
退款流程。Saily 将在客户提交符合条件的申请后 5 个工作日内做出是否退款的决定。将在合理期限内进行实际退款，但不迟于 30 个自然日。
其他要求。在推出任何特殊营销活动或推荐计划时，可能会适用额外的条件和不同的政策。可能包括防止滥用营销活动或推荐计划的规定。如果条款之间存在任何差异，应以本退款政策为准。
提供服务
将由我司技术合作伙伴 TP Global Operations Limited 向客户提供本服务，TP Global Operations Limited 是一家在英格兰和威尔士注册成立的有限责任公司，公司注册号为 14109189，注册地址为英国伦敦法灵顿法灵顿路 109 号，邮编：EC1R 3BW（以下简称“1GLOBAL”）。
成功下载 eSIM 并激活相关数据套餐后，本服务将立即启动。
服务期限与已激活数据套餐中列出的期限一致。
相关数据套餐的服务在数据套餐全部消费完或数据套餐指定期限到期时终止，以先到者为准。
最终用户每次的数据使用量都将四舍五入到最接近的千字节。
基于“现状”和“现有”提供本服务。我司并不保证本服务无故障，亦不保证网络覆盖、质量或可用性。我司将根据我司和/或我司技术合作伙伴的网络容量和连接可用性，尽合理努力确保连续可用性。
如出现故障，在客户发现或发出通知后，我司将尽合理努力及时解决问题。
我司保留根据业务需求的最佳利益选择网络运营商和技术合作伙伴的权利。
个人数据保护。使用本服务，即表示客户承认我司可能会根据我司的隐私政策和我司技术合作伙伴的隐私政策披露并使用最终用户的个人数据以提供服务。除非另有约定，客户和 Saily 均承认，根据适用数据保护法，双方均为其根据本协议收集或处理之个人数据的独立数据控制方。各方应单独并分别负责遵守适用数据保护法规定的适用于其作为控制者的义务。双方还同意，他们不是根据本协议收集或处理之任何个人数据的共同控制方。各方均应：i) 单独确定处理个人数据的目的和方式；ii) 确保所有个人数据处理均按照适用数据保护法进行；iii) 采取适当的技术和组织措施，确保安全水平与处理个人数据的相关风险相适应；iv) 向数据主体提供有关处理其个人数据的必要信息；v) 确保向第三国或国际组织的任何个人数据传输均符合适用数据保护法。 如果个人数据泄露影响到根据本协议处理的个人数据，泄露责任方应立即通知另一方，并提供足够的信息，使另一方能够履行适用数据保护法规定的义务。双方应精诚合作，调查泄露，减轻任何损失，并遵守适用数据保护法规定的各自报告义务。
漫游
在漫游期间使用本服务时，适用各漫游地相应的法律和法规，且我司对不遵守该等法律和法规的行为不承担任何责任。漫游会产生更高的费用，加速数据包中的流量消耗。
服务暂停
为减少服务中断情况的发生，我司可能会对本服务进行升级、调整或维护，因而会暂停本服务，且如可行，我司会通过网站、Saily 应用程序或单独通知的方式提前发布通知。
在以下情况下，我司保留不经通知暂停本服务的权利：
客户或其任何最终用户违反本条款中所述的使用条件或通知政策。
客户或其任何最终用户被投诉后，正在接受调查。
客户未能提供合规所需的必要信息。
我司怀疑存在欺诈或非法访问本服务的情况。
必须遵守政府、监管机构或紧急服务命令。
需要防止因客户、其最终用户或任何客户账户造成网络受损。
因运行、紧急情况或安全原因须暂停。
监控
在适用法律、法规、政府当局命令要求的范围内，或在保护我司和其他客户的必要范围内，我司可能会监控并在必要时披露与客户及其最终用户账户数据和/或所使用服务相关的信息。
客户的义务
客户有责任：(a) 及时支付与客户及其所有最终用户的订单（兑换优惠券）和服务使用相关的所有费用；(b) 管理对本服务的访问，并及时通知 Saily 任何未经授权的使用或访问；(c) 维护密码和账户的保密性和安全性；(d) 维护每个账户准确、最新的账户信息和联系信息；(e) 确保对本服务的任何及所有使用均符合本条款和适用法律；(f) 根据 Saily 或设备供应商的规定和指示，配置客户及其最终用户的所有设备，使其能够正确使用本服务。
客户及其任何最终用户必须：
避免使用本服务进行欺诈、非法或辱骂性交流；
不得利用本服务从事犯罪或非法活动；
以不影响我司网络运行的方式行事；
不得发送或上传侵犯第三方知识产权的内容；
在使用本服务时要遵守本条款要求；
遵守客户及其最终用户国籍国、居住国或驻在国的适用法律和法规；
如有要求，请提供代表权证明或身份证明。
在将设备转交给他人之前，客户及其最终用户须负责删除设备上的 eSIM 卡。否则，新用户可以使用剩余的预激活服务。
客户必须遵守本服务的合理安全程序和标准。我司可能会通过网站、Saily 应用程序或专用电子邮件传达安全问题和通用信息。
设备丢失或被盗
如果已激活本服务的设备丢失或被盗，客户应及时通知我司。在收到通知之前，客户仍需对本服务的使用负责。如果设备丢失或被盗，请发送电子邮件至 [email protected]。我司将在 72 小时内采取合理措施，将丢失或被盗设备上的本服务取消，但前提是账户经过验证。
内容
客户对使用本服务传送的所有内容、信息和通信负全部责任，同时同意我司对传送内容的删除、损坏或存储失败不承担任何责任。
收费
在订购本服务前，客户及其最终用户会获知与所激活数据套餐相关的费用，客户兑换优惠券即表示接受这些费用。本公司保留随时修改或调整客户所购服务的收费标准的权利，可通过在网站和/或 Saily 应用程序上发布更新信息。
购买本服务的费用包括增值税以及任何当局、政府或政府机构征收的任何其他适用销售税、关税或其他税种。
支付
客户承认，如果客户未能及时付款，则客户及其最终用户可能无法使用本服务。
客户同意向我司支付客户或其最终用户从我司订购的任何服务，以及账户下产生的所有其他费用，包括与客户购买本服务相关的适用税费。
支付方式。除了选择服务期限和所需金额外，客户还可在注册本服务时选择支付方式。
账单和发票。通过向我司提供付款方式，客户 (i) 声明客户经授权可使用客户提供的支付方式，并且客户提供的任何付款信息都是真实准确的；(ii) 授权我司按客户提供的支付方式收费；(iii) 授权我司就客户或其最终用户订购并激活的任何付费服务向客户开具发票。
发票的开具完全由服务提供商——我司的技术合作伙伴负责，并通过指定的电子方式进行。
如果客户有任何有关发票的问题，请通过 [email protected] 联系我司。
欺诈保护。如适用，Saily 保留在完成购买前核实信用卡/借记卡支付的权利。
免费试用。在通过客户的支付方式收费之前，我司或我司合作伙伴可能会提供我司付费服务的免费试用（以下简称“免费试用”）。
免费试用的期限、使用方法、地域可用性和其他细节详见注册和/或宣传材料。免费试用资格由我司自行决定，我司保留在适用法律允许的情况下，随时在任何司法管辖区限制、撤销或修改免费试用选项的权利，恕不另行通知。
如果确定同一个人、设备或电子邮件地址使用免费试用优惠的次数超过允许次数，我司保留立即终止该免费试用优惠券所产生之任何服务的使用权利，并且因免费试用而提供的任何优惠（如积分）也将被撤销。此外，对于任何付费服务，我司可能会限制客户只能免费试用一次或参加一次促销活动，并且不允许将免费试用或其他促销优惠叠加使用。
如果客户有任何有关付款的问题，请通过 [email protected] 联系我司。
本付款条款不影响客户与 Saily 共同商定的广告订单中列出的任何条款。
终止
在下列情况下，Saily 可终止本条款：(a) 客户严重违反本条款，且未能在收到书面通知后三十 (30) 天内纠正违约行为（本条款另有说明的除外）；或 (b) 客户停止其业务运营，或面临无力偿债、破产、清算或类似程序，且相关程序未在九十 (90) 天内撤销。本条同样适用于客户在相同条件下终止本条款的权利。
在下列情况下，我司可以终止本条款并暂停客户对本服务的访问：(a) 根据法律要求，或 (b) Saily 有理由怀疑客户或其最终用户在使用本服务时从事犯罪或违法活动，或 (c) Saily 经全权酌情决定，认为向客户提供本服务不符合 Saily 的最佳利益。如果 Saily 按照第 (c) 点的规定终止本条款并暂停客户对本服务的访问，则客户仅需支付已使用数据的剩余未付金额。已支付的服务费用将根据未使用的部分按比例退还。客户承认，退还已激活数据套餐未使用部分的费用是其在 Saily 根据第 (c) 点终止时的唯一补救措施，Saily 的所有其他责任均明确排除在外。
终止的后果。因任何原因终止本条款后，在不影响本条款规定的任何其他适用条款的情况下：(a) 除本条规定外，Saily 授予客户的权利和许可将立即终止；(b) 本条款中根据其性质应在到期或终止后继续有效之所有规定，以及双方在终止日期前或因终止或到期而产生的所有权利和补救措施，在终止日期后继续有效。
当所购买的数据套餐用尽或到期时，将限制您继续使用本服务，直至激活新的数据套餐。
保证免责声明
我司会尽合理努力提高本服务的准确性和完整性，但鉴于软件的复杂性，不可能完全没有缺陷、错误和错误。我司并不保证或声明本服务完全没有缺陷、错误和漏洞，如停机、数据丢失、数据损坏、服务延迟、出现错误、信息延迟或其他问题。尽管本条款有任何其他规定，但我司保留随时修改、暂停或终止访问本服务或构成本服务一部分的任何功能的权利。在任何情况下，在适用法律允许的范围内，我司均对该等变更免责。在特殊和非常有限的情况下，本服务可能会因人为、数字、机械、电信、软件和其他故障而偶尔无法使用。我司无法预测或控制此类停机何时可能发生，也无法控制此类停机的持续时间。本服务和网站按“现状”提供，并可能存在任何缺陷。对于本服务的完整性、准确性、充分性、适用性、功能性、可用性或可操作性，我司不作任何声明或保证。客户承认我司无法控制客户对本服务的使用，我司亦不保证客户通过使用本服务可能获得的性能或结果。客户对本服务的使用以及任何数据或信息的丢失或错误承担所有风险和责任。在适用法律允许的最大范围内，我司不提供任何明示或暗示的保证，包括但不限于对适销性、特定用途适用性和非侵权的暗示保证，以及因交易过程、履约过程或贸易惯例而产生的任何保证。在不限制上述规定的前提下，我司既不保证也不声明客户对本服务的使用不会侵犯任何第三方的权利，也不保证本服务可供客户访问或使用，更不保证本服务的运行不会出现错误或中断。请注意，某些司法管辖区可能不允许排除默示担保，因此上述某些排除条款可能对客户不适用。此外，客户还可能拥有其他权利，这些权利因司法管辖区而异。
责任限制
依赖、使用、传输或检索互联网上的任何数据和/或内容都存在固有风险，我司敦促客户在使用本服务之前确保了解此类风险。Saily 不对客户及其最终用户和/或访问者访问或使用本服务/网站的行为承担任何责任。使用本服务和网站的风险由客户自行承担。在法律允许的最大范围内，Saily 公司、其母公司、子公司或关联公司、其雇员、管理人员或董事均不对任何一方因本条款或使用或无法使用本服务及网站所导致的任何直接、间接、惩罚性、附带、特殊、后果性或其他损害（包括但不限于任何类型的数据或信息的丢失、业务损失、利润损失、业务中断、保险费用或任何其他损害）承担责任，无论基于合同、侵权、严格责任或其他原因，即便我司已被告知有遭受此类损害的可能性。在任何情况下，因本条款引起的或与本条款有关的 Saily 的总赔偿责任不得超过客户在引起该赔偿责任的事件发生前十二（12）个月内向我司支付的金额，且不包括律师费或诉讼费，无论任何法律或法规是否另有规定。客户确认，客户根据本协议应向 Saily 支付的费用金额反映了本条款中规定的风险分配，且如果没有本节中对其责任的限制，Saily 不会与客户签订本协议。
某些司法管辖区限制或不允许在合同中限制责任（例如，限制因另一方的疏忽、欺诈或欺诈性虚假陈述、故意不当行为或重大过失造成的死亡或人身伤害而需承担的责任）。因此，本节的相关规定可能对客户不适用。在上述责任限制适用的情况下，Saily 的责任应仅限于特定适用法律允许的最大范围。
还请注意，我司采取了旨在确保本服务和网站安全的安全措施；然而，互联网并不是一个安全的网络，除了我司的努力和意愿外，系统可靠性还可能会受损。此外，对于网络攻击、数据传输安全漏洞或数据传输量和速度方面的性能保证等不可预测事件，我司不承担任何责任。客户及其最终用户有责任采取一切适当措施，保护自己的数据、软件、设备和系统，特别是免受互联网上传播的任何病毒的侵害。
赔偿
客户同意自费对 Saily、其母公司、子公司、关联公司及其高级职员、董事、雇员、代理人、分销商和被许可人进行赔偿，为其进行抗辩，并使其免受因（i）客户及其最终用户违反本条款 (ii) 客户（或账户的任何其他用户）对本服务的使用； (iii) 客户及其最终用户违反任何适用法律、法规和规章；或 (iv) 客户及其最终用户的疏忽或故意不当行为，而招致的、产生的或以任何方式与之相关的任何判决、损失、缺陷、损害、责任、费用、索赔、要求、诉讼和开支（包括但不限于合理的律师费、专家证人费和开支）。Saily 对客户使用本服务的任何延迟或中断不承担任何责任，包括因本条款规定的情形而造成的任何损失。
许可条款
软件。为了访问和使用我司的服务，客户及其最终用户可能需要在设备上下载并安装我司的软件。以下是适用于使用此类软件的条款和条件。根据本条款，“软件”是指为了客户及其最终用户能使用本服务，我司向其提供的任何移动和桌面软件应用程序和任何其他软件（包括任何版本、更新、增强、功能或修订）以及任何随附文档。
许可授予。根据本条款，且只要客户遵守本条款，我司将授予客户在客户及其最终用户拥有或控制的兼容设备上下载、安装和使用软件副本的有限的、可撤销的、非排他性的、不可转让的、不可再许可的、不可再转让的、固定期限的许可（以下简称“许可”）。本协议未授予客户与本服务和/或软件相关的任何其他明示或默示的权利或许可。
Apple 公司要求。为明确起见，对于从 Apple, Inc.（以下简称“Apple”）App Store 下载的软件，本许可仅限于在客户及其最终用户拥有或控制的任何 Apple 品牌设备上使用该软件，并在《Apple 媒体服务条款和条件》中规定的“使用规则”允许的范围内使用，但与客户及其最终用户相关联的其他账户可通过家庭共享或批量购买功能访问和使用该软件。
我司保留所有权利。根据本条款使用的软件是许可使用，而非出售，客户对任何副本、本软件本身、甚至本服务和网站均无所有权。除第 9 条明确授予的权利外，客户对本软件不享有其他任何权利。我司和/或我司的许可方保留本服务、软件、网站及其任何部分的所有权利、所有权和利益。除非另有明确说明，否则保留所有权利。Saily 和其他标志是受保护的商标，归 Nord 公司所有，客户不得注册、采用或以任何其他方式使用与 Nord 公司拥有的任何商标相同或易混淆的相似商标、商品名称、符号或标志。
反馈。客户特此授予 Saily 和/或其关联公司全球范围内永久的且不可撤销的许可，允许其无偿使用客户向我司提供的反馈信息（定义见下文），无需报告此类使用情况，且不受任何其他限制。客户放弃（或同意不执行）反馈中现在或将来可能存在的任何及所有权利（包括精神权利和同等权利）。（以下简称“反馈”，指的是与本服务、软件、网站相关的任何建议、想法、提案、意见、反馈、评论或其他看法）。
应用程序平台条款
App Store。如果客户或其最终用户从 Apple 公司 App Store 下载本软件，或在任何 Apple 品牌设备上使用本软件及服务，则表明客户已阅读、理解并同意以下有关 Apple 公司的声明：本条款是客户与 Saily 而非 Apple 公司之间的协议，并且 Apple 公司对本服务及其内容不承担任何责任。如果客户需要有关服务的任何支持，应直接与我司联系，因为 Apple 公司没有义务为本服务提供任何维护或支持服务。如果本服务不符合任何适用的保证，客户可以通知 Apple 公司，Apple 公司将退还购买本服务的费用；在法律允许的最大范围内，Apple 公司对本服务不承担任何其他保证义务。Apple 公司不负责处理客户或任何第三方提出的与本服务或客户拥有和/或使用本服务有关的任何索赔，包括：(i) 产品责任索赔；(ii) 关于服务不符合任何适用法律或监管要求的任何索赔；以及 (iii) 根据任何其他适用法律提出的索赔。对于任何第三方因本服务和/或客户拥有和使用应用程序侵犯了该第三方的知识产权而提出的索赔，Apple 公司概不负责调查、辩护、和解或免除责任。使用本服务时即代表客户同意遵守任何适用的第三方条款。Apple 公司及其子公司是本条款的第三方受益人，且一旦客户接受本条款，作为本条款第三方受益人的 Apple 公司将有权（并被视为已接受该权利）对客户强制执行本条款。客户特此声明并保证 (i) 客户不位于美国政府实施禁运的国家/地区，也不在美国政府认定的“支持恐怖主义”国家/地区之内；且 (ii) 客户未被列入任何美国政府禁止或限制的相关方
其他商店。如果是从任何其他商店、平台、市场（例如 Google Play、Amazon Appstore、Microsoft Store、HUAWEI AppGallery 等）下载的我司软件，客户承认其已阅读、理解并同意该等商店、平台和市场的客户使用条款。Saily 是本软件和服务代理的许可方，1GLOBAL 是 eSIM 和基于 eSIM 技术的数据服务套餐及其他相关服务的提供方，并且任何其他第三方（如商店、平台、市场的运营商）均不属于本条款的当事方。
适用法律和争议解决
管辖。本条款受特拉华州法律管辖，并按照特拉华州法律解释，不适用其法律选择规范。
司法程序解决争议。客户和 Saily 应本着诚意，努力通过协商解决与本条款有关或者由本条款或本条款的主题事项（以下简称“争议”）引起的任何争议、索赔、纠纷或分歧。任何争议，如在客户或 Saily 发出书面通知后 30（三十）天仍未解决，可递交美国特拉华州主管法院最终解决。仲裁程序应以英语进行。我司始终致力于解决客户的问题，而无需正式的法律程序。
不进行集体诉讼。客户和 Saily 同意，双方仅可以客户或其个人身份向对方提出索赔，而不得以原告或集体成员的身份参与任何所谓的集体或代表诉讼。此外，除非客户和 Saily 以书面形式另行同意，否则仲裁员或法官不得合并为多于一人的诉讼，亦不得以其他方式主持任何形式的代表或集体诉讼。此外，仲裁员或法官只能为寻求救济的单独一方提供救济（包括金钱性、禁令性和宣告性救济），且只能在必要的范围内提供该当事方单独申诉所需的救济。任何救济都不得影响其他 Saily 客户。
其他
完整协议。本条款以及本网站上发布的任何规则、指南或政策构成 Saily 与客户之间关于使用本网站及服务的完整协议。
修改。除非获得 Saily 的书面确认，否则客户对本条款的任何修改均无效。尽管有上述规定，Saily 保留在任何时候自行修改本条款或本条款中提及的政策的权利。
可分割性。如果本条款的任何部分因任何原因被认定为不可执行或无效，则应进行最小限度的必要限制或删除，以使本条款的其余部分保持充分有效。
转让。未经 Saily 事先书面同意，客户不得转让在本条款下的权利或义务，但 Saily 可以不受限制地转让该等权利或义务。
非弃权。Saily 未坚持或执行本条款中的任何规定，不得解释为放弃任何规定或权利。
第三方参与。客户同意：服务、软件、安全功能和网站可能与第三方的计算机程序、应用程序、服务、链接和组件（以下简称“第三方组件”）合并、嵌入、结合或以其他方式交互。为避免疑义，本条款中的 “保证免责声明 ”和 “责任限制”适用于上述与第三方插件的互动。我司网站包含转跳至第三方提供的其他网站和/或资源的链接，其中包括 Facebook、Instagram 和 LinkedIn 等第三方社交媒体网站，这些链接仅供客户参考。在进行任何交易之前，请仔细阅读第三方网站的使用条款和其他政策。
链接至我司的网站。客户可以链接到我司的网站，但链接方式必须公平、合法，且不得损害我司的声誉或利用我司的声誉，但客户不得无中生有地暗示与我司有任何形式的关联、认可或背书的方式建立链接。
与 Saily 沟通联络。任何根据本协议要求或允许向 Saily 发出的通知均应以书面形式，通过专人送达、电子邮件或世界公认的快递方式发出。给客户的通知亦可发送至适用的电子邮件地址，一经发送即视为已发出。在任何情况下，向 Saily 发出的通知也必须发送至 [email protected]，并被视为在发出该等通知后的下一个工作日发出。客户同意接收我司的电子通讯，例如通过电子邮件、我司的应用程序和客户支持平台，并同意此类通知具有与书面通知相同的法律效力。为告知提供、变更或给本服务增加新功能，或出于其他合理目的或适用法律的要求，我司会与客户进行沟通。在与我司的客户支持代表交流时，客户同意尊重对方并保持友善。此外，客户承诺提供准确的联系信息，且如果客户的联系方式发生变更，请立即进行更新。如果因客户未及时更新联系方式而导致无法收到某些服务通知，Saily 不承担任何责任。
出口和制裁合规。客户声明并保证，在本条款适用的整个期限内，客户或其任何直接或间接股东、受益人、负责人、高管、员工、代理或其最终用户均未 (i) 直接或间接受到联合国、美国、欧盟和/或其成员国、英国或任何其他适用政府机构管理或执行的任何制裁或限制措施（统称“制裁”）的约束，亦不 (ii) 位于受到全面制裁或禁运的任何国家或地区，或者在该等国家或地区组织或居住，包括但不限于白俄罗斯、古巴、伊朗、朝鲜、俄罗斯、叙利亚或乌克兰的受限地区。客户还承认，本服务和相关技术（以下简称“受控物品”）的出口、再出口、转让或使用可能受到美国、欧盟、其成员国和任何其他适用司法管辖区的出口管制和制裁法律的约束。客户同意完全遵守所有此类法律和法规，包括在未获得任何必要政府授权或 (b) 违反适用制裁或出口管制法律的情况下，不向 (a) 任何被禁国家、实体或个人出口、再出口或以其他方式转让任何受控物品。如果客户或本条所列任何一方受到制裁，或本条的任何陈述或保证不再准确，客户亦同意立即以书面形式通知 Saily。如出现违反本条之情况，Saily 保留立即暂停或终止本服务的权利，恕不另行通知。任何此类违约行为均被视为严重违反本条款。
适用语言。就所有目的而言，本条款的英文版本应为客户与我司之间的规范性文书和协议原件。如果本条款的英文版本与任何其他语言的后续翻译版本发生冲突，应以英文版本为准。
不可抗力。因不可预见的情况、事件或 Saily 合理控制范围以外的原因（包括但不限于第三方软件（无论是否为开源软件）故障、客户及其最终用户的电信或互联网服务提供商的故障、不可抗力、地震、火灾、洪水、禁运、劳资纠纷和罢工、暴乱、战争、产品制造的新颖性或其他意外的产品开发问题，以及民事和军事当局的行为），导致 Saily 延迟履行或未能履行本条款项下的任何义务，不算 Saily 违反本条款，Saily 也无需对此承担任何责任。在这种情况下，Saily 有权合理延长履行本条款规定的任何义务的时间。
不依赖。客户与 Saily 承认，不得依赖本条款中未明确包含的任何陈述。
联系我们
全年 365 天客户可随时联系我司团队。请通过我司以下通信渠道联系我司：
电子邮箱：[email protected]
智能客服：登录 Saily App
体验使用条款
最新更新日期：2025 年 4 月 11 日
本使用条款适用于您对 Saily 服务的访问和使用，前提是其与独立第三方（以下简称“供应商”）提供的与旅行相关活动和体验（如旅游、景点和活动；以下简称“体验”）的发现、营销和预订相结合。您在使用 Saily 的服务时也应遵守消费者服务条款。如果消费者服务条款所列条款与本条款有任何冲突或不一致，应以本条款为准。
1. 概述
1.1. 条款概述
感谢您选择使用 Saily 的服务。在您开始使用服务之前，请花时间仔细阅读本《体验使用条款》（以下简称“条款”）。本条款对以下各项的访问和使用做出规定：
(i) 我公司的软件应用程序（以下简称“本软件”，定义见下文），
(ii) Saily 预订平台（以下简称“本平台”），可通过 Saily 移动应用程序（以下简称“本应用程序”）和/或网站（以下简称“本网站”，统称“渠道”）访问，您可以从中访问由供应商提供的精选体验。以上各项统称为“本服务”或“服务”。在本条款中，“您”指访问或使用本服务的任何个人或实体。您了解：
当您通过本平台预订体验时，您即与提供体验的第三方供应商建立了直接合同关系。- Saily 仅作为商业分销代理商行事。Saily 的职责仅限于推广、营销并协助预订体验，我公司可能会因此从供应商处收取佣金。- Saily 不作为本平台所列任何体验的组织方、提供方、转销方、房东、担保方或承保方。与体验相关的所有义务均由供应商承担，包括但不限于执行、履行、遵守适用法律和客户服务。
1.2. 条款更新
我公司保留随时修改本条款的权利，包括但不限于以下原因：
(i) 遵守法律义务或监管指令；
(ii) 防止滥用或伤害；
(iii) 澄清条款；
(iv) 任何其他正当理由，包括安全或运营效率。您有责任定期查看本条款以了解任何更新。如发生影响您权利或义务的重大变更，我公司将通过合理方式提前通知您（例如通过电子邮件或应用程序内通知）。更新后的条款在发布后立即生效，除非另有说明。在生效日期后继续使用本服务即表示您接受修订后的条款。如果您不同意条款变更，可随时关闭您的账户并停止使用本服务，从而终止与我公司的关系。请注意， 本条款可能会定期更改。您有责任定期查看条款。
1.3. 有约束力的协议
本条款构成您（或您所代表的任何个人）与 Saily 之间具有法律约束力的协议。访问并使用本服务，即表示您确认已阅读、理解并同意不加修改地完全接受本条款的约束。
1.4. 资格
使用本服务，即表示您确认自己至少年满十八 (18) 周岁，并拥有签订本条款的法律行为能力和授权。您进一步确认，根据所有适用法律和法规，您已获得访问并使用本服务的合法许可。访问我公司的服务以您接受本条款为条件。如果您不同意受其约束，请勿使用本服务。
1.5. 关于 Saily
在本条款中，“Saily”、“我公司”或“我公司的”均指 Saily Inc.，一家根据美国特拉华州法律正式成立的公司，注册号为 4419800，主要营业地址为美国伊利诺斯州芝加哥市北沃巴什大街 330 号，邮编 60611。
1.6. 隐私
如需了解我公司如何收集并处理您的个人数据，请阅读我公司的隐私政策。
2. 通用条款
2.1. 本服务使用权
2.1.1. 允许使用
Saily 授予您有限、非独家、不可转让、可撤销的许可，允许您仅出于个人、非商业目的访问并使用本服务，包括对通过本平台提供的体验进行善意查询和合法预订。您在本平台上选择的服务仅供您个人使用，不得由任何第三方使用或让其获利，除非您为同行的其他旅客预订服务。在这种情况下，您有责任确保这些旅客了解并遵守本条款。您明确同意不将本服务用于任何投机、虚假、误导或欺诈目的，包括但不限于在没有参加预订体验的真实意图情况下重复预订且随后再取消预订。任何此类行为，包括被视为滥用、欺诈或破坏性的重复预订和取消预订模式，均严格禁止并可能导致立即暂停或终止您对本服务的访问、在不通知的情况下取消您的预订以及可能的法律诉讼。
2.1.2. 用户声明
使用本服务，即表示您声明、保证并同意：
(i) 您目前未被暂停或禁止访问本服务，且此前未限制您使用 Saily；
(ii) 您未代表任何竞争对手或出于与 Saily 商业利益相冲突的目的使用本服务；
(iii) 您已从任何其他旅客处获得所有必要的法律授权和同意，以代表其行事；
(iv) 您拥有签订并遵守本条款的全部法律授权和行为能力，且这样做不违反您作为协议一方的任何其他具有约束力的协议。
2.1.3. 限制访问权
Saily 保留在不事先通知的情况下，于任何时间、以任何理由（包括但不限于违反本条款） 自行决定限制或拒绝任何个人访问本服务任何部分（任何频道、平台、账户等）的权利。
2.1.4. 第三方内容免责声明
使用本服务时，您可能会遇到第三方供应商提供的具冒犯性、不准确、令人反感或不恰当的内容、优惠或体验。Saily 不认可、控制或保证任何此类第三方材料或体验的准确性、合法性、质量、安全性或适用性。但是，如果您在通过本平台预订体验时有不愉快或不满意的经历，建议您直接与我公司联系。Saily 重视您的反馈意见，并努力不断改进本服务，以尽可能提供最佳用户体验。
2.2. 账户注册及与 Saily 签订协议
2.2.1. 签订协议
访问并使用本平台，即表示您与 Saily 就本平台及相关服务的使用签订了免费协议（以下简称“协议”）。本合同关系自您首次使用本平台时生效。
2.2.2. 访问要求
如要查看可用体验并预订，您必须：
(i) 创建注册用户账户（以下简称“账户”）；并且
(ii) 按照 Saily 消费者服务条款中的规定，订阅流量套餐。
请注意，如果您未能遵守 Saily 消费者服务条款第 2.2 条的规定，可能会导致本平台及相关服务的访问受到限制或被拒绝。
2.2.3. 账户注册
创建账户需要提供准确、完整和最新的信息，包括（但不限于）您的姓名、电子邮件地址和账单详细信息。您有责任确保这些信息保持最新状态。您的账户为个人账户，不可转让。
2.2.4. 账户安全与责任
您应对您账户下进行的所有活动以及您账户凭据（包括密码）的保密负全部责任。此责任也涉及他人对账户的任何使用，无论是否经过您授权。为了保护您的账户安全，请勿向他人透露密码，也不要在多个第三方平台上重复使用同一密码。您同意，如果您怀疑有人未经授权使用您的账户或您的账户有安全漏洞，会立即通知我公司。
2.2.5. 接受条款和政策
在注册账户、订阅流量套餐、浏览和预订体验时，您需要同意其他条款和政策，包括第三方供应商的条款和政策。这些条款构成本协议不可分割的一部分，对本服务的所有用户均具约束力。
2.2.6. 暂停或终止账户
Saily 保留自行决定暂停或终止您的账户，或者限制您访问全部或部分服务的权利，而无需事先通知或承担责任。此种情况可能因任何原因发生，包括但不限于滥用本平台、本网站、本应用程序或违反本条款。此类终止可能导致您无法访问您的账户和其他相关信息。
2.2.7. 用户终止
您可以随时联系我公司要求关闭您的账户并停止使用所有服务，从而终止您的账户。
2.2.8. 消费者权利
如果您是居住在欧盟、英国或其他地区的消费者，根据适用法律，您可能享有法定的消费者权利。本条款的任何规定不影响或限制任何此类法定权利。
2.2.9. 监控
在适用法律、法规、政府当局命令要求的范围内，或在保护我公司和其他用户的必要范围内，我公司可能会监控并在必要时披露与您的账户数据和/或所使用服务相关的信息。
2.2.10. 未经授权使用免责声明
在适用法律允许的最大范围内，您承认并同意：(1) SAILY 或其关联公司对任何未经授权而预订体验或使用您账户或凭据的行为不承担任何责任；(2) 未经授权而使用您的账户或凭据可能导致您对 SAILY 及其他用户承担责任。
2.3. 体验预订及与供应商签订协议
2.3.1. Saily 的作用
Saily 运营本平台的目的是让您能够研究、选择并预订由第三方供应商提供的体验。Saily 不是本平台所显示的任何体验的提供商、旅行社、旅游经营商或组织方。Saily 仅作为分销代理商行事，只协助您与供应商签订协议。我公司不会成为预订体验的合同方。SAILY 不是您与供应商所签订任何合同的一方，也不对体验的提供、质量、安全、合法性、适用性或交付承担任何责任或义务。
2.3.2. 体验可用性
Saily 保留随时修改、限制或撤销体验可用性的权利。您可以通过本平台浏览、选择并预订可用体验，但我公司没有义务更新、维护或继续提供特定的体验、内容、功能或服务。我公司也可能终止或更改我公司的服务，恕不事先通知，亦不承诺其持续可用性。
2.3.3. 预订方式
如要预订体验，可按照以下步骤操作：
(i) 选择所选体验的可用日期；
(ii) 选择所选体验的任何适用选项（包括但不限于导游语言、时间或门票有效期）；
(iii) 提供预订所需的详细联系信息（请注意，对于某些体验，您可能需要提供每位客人的详细信息，如姓名）；
(iv) 选择“结账”进行结账，系统会提示您提供必要信息，包括付款详细信息；以及
(v) 在结账流程结束时，您将提交一份具有法律约束力的要约，就所选体验与供应商签订协议（以下简称“体验协议”）。提交后，您将收到我公司代表供应商发出的自动订单确认函。请注意，此确认函并不构成对您要约的接受。如果您需要有关体验的其他信息（可能会影响您决定的信息），请在预订体验前联系 Saily。预订完成后，任何取消或修改均须遵守适用的取消政策。
2.3.4. 预订确认
当您收到以供应商名义并代表供应商发出的正式预订确认函时，与供应商的协议即告确定。这可能包括代金券或门票（数字版或可下载版），以及付款确认。Saily 及供应商保留自行决定接受或拒绝任何预订要求的权利。
2.3.5. 供应商条款与责任
通过本平台选择体验，即表示您主动提出直接与供应商签订具有约束力的协议。这表明您将成为与供应商所签订体验协议的一方，并受其条款与条件约束。预订体验，即表示您同意接受相关供应商的条款与条件、政策和规则（以下简称“供应商条款”）的约束，这些条款与条件、政策和规则是体验协议不可分割的一部分。您有责任熟悉此类供应商条款。如果供应商条款与本条款之间就您与 Saily 的关系存在任何冲突，则以本条款为准。您与供应商的互动完全由您自行承担风险。Saily 对供应商的任何行为、遗漏、错误、保证、陈述、违约或疏忽不承担任何责任或义务。这包括但不限于任何人身伤害、死亡、财产损失或者因您与供应商的互动及其所提供体验而导致的其他损失或费用。
2.3.6. 隶属关系免责声明
Saily 并非旅行社，不拥有、控制或经营任何体验。虽然我公司提供本平台以显示信息并协助预订，但这并不意味着我公司认可任何供应商、与其合作或为其提供赞助。用户给出的评分和评论仅代表个人观点，不构成 Saily 的推荐意见。
3. 定价与付款
3.1. 报价
每项体验的价格通常以单人为基础报价，除非另有说明。报价基于预订时的当地定价标准，并使用 Saily 确定的现行汇率进行折算。
3.2. 价格包含项与不包含项
税费及手续费： 价格可能不包括任何地方税或使用费，其中可能包括离境税、安全费、港口费、公园门票、旅宿税、关税、移民费、客运设施费或国际交通税。在任何情况下，我公司都会在体验说明中列出任何额外费用。其他不包含项： 价格也不包括小费或酬金、护照和签证费、行李和个人保险费、个人物品、税费或关税，以及供应商未明确说明包含的食品和饮料。
3.3. 货币换算
如果 Saily 提供货币换算器，则汇率基于公开可用来源，只能用作参考。由于可能无法每日更新，因此不保证汇率准确性。Saily 对汇率波动造成的差异不承担任何责任。
3.4. 付款流程
预付款： 所有体验均须支付预付款方可预订。确认预订必须全额付款。付款方式： 您需要提供您的付款详细信息，Saily 将作为供应商的账单结算子代理处理您的付款。
3.5. 附加费用
预订价值可能会产生额外费用，如国外交易费、货币兑换费和其他相关费用。您的银行或发卡公司可能会将付款款项换算成当地货币，并可能收取额外费用。如果您对这些费用有任何疑问，我公司建议您联系银行或发卡机构了解更多详情。
3.6. 授权与准确性
提供付款信息，即表示您确认：
(i) 您有权使用所提供的付款方式。
(ii) 您提供的付款详细信息准确、真实。
(iii) 您授权 Saily 从您的付款方式中扣除您所预订体验的费用。您可以通过您的 Saily 账户查看预订历史记录。
3.7. 发票开具
相关供应商全权负责通过指定电子方式开具发票。
3.8. 发票开具要求
如果您需要预订发票，请通过 [email protected] 联系我公司。处理时间取决于供应商的政策和程序。
3.9. 欺诈保护
Saily 保留在完成购买前核实信用卡或借记卡支付的权利。
4. 更改与取消政策
4.1. 预订后不得更改或取消
您只能根据供应商条款中规定的取消政策取消体验，详情可参见本平台的体验说明。
4.2. 会合地点与时间责任
您有责任在通知您的预定日期和时间到达体验项目的指定会合地点，除非供应商条款或相关体验信息规定了搭车选项。对于某些体验，一旦供应商确认您的预订，我公司即会提供确切的地点详情。请务必仔细阅读供应商发给您的任何信息。如果您未能准时到达会合地点，供应商可能会提供替代方案，但他们并无义务提供。如未提供此类安排，您的预订将被视为“未出现”，且不予退款或重新预订。
4.3. 不适用 14 天撤销期
鉴于体验的特点和性质，即使您是居住在欧盟成员国的消费者，您在协议签订后的 14 天内或之后的任何时间亦无权撤销该协议。按照 2011/83/EU 号消费者权益指令第 16 条 (l) 款规定的例外情况， 2011/83/EU 号消费者权益指令赋予消费者的合同撤销权不适用于本协议。
4.4. 标准取消政策
除非本平台的体验说明、供应商条款或体验券/门票上另有规定，否则以下取消条件将适用：
(i) 在体验开始前 24 小时以上取消：全额退还预订价格；
(ii) 在体验开始前 24 小时以内取消，或在未出现的情况下取消：不予退款。**请注意：由于某些体验可能有不同的取消政策，因此预订时务必查看体验说明中的具体取消条款。本条款与供应商条款、体验卡或代金券/门票之间如有任何不一致，应以后者为准。如要求取消，请直接通过 [email protected] 或通过 Saily 应用程序聊天工具联系我公司支持团队。请注意，某些体验可能不允许免费取消，或可能收取取消手续费，具体取决于供应商政策。
4.5. 不可退款的“特卖”和特别优惠
任何标有“特卖”或类似信息的体验均不可退款。一经预订，不得更改或取消。
4.6. 更改要求和修改
预订不可修改（如更改日期、时间或客人详细信息）。如需更改，只能取消预订，但须遵守体验的具体取消政策。每项体验都有相应的取消条款，这些条款在本平台上的体验说明中都有明确概述。即使您直接联系供应商并等待答复，您也必须在适用的退款截止日期前取消体验。请注意，一旦取消预订，可能无法再重新预订同一体验，这是因为体验名额可能已满、体验不可用或体验因其他原因已终止。
4.7. 促销代码和折扣
如果您在结账时使用了促销代码或接受了特别优惠，请注意在预订后提出的任何修改要求都可能导致折扣或促销价格无效。
4.8. 开始后不予退款
在任何情况下，体验开始后均不予退款。
4.9. 供应商对体验的更改
供应商有时会在您预订后对体验进行更改，包括修改日期、时间、价格、体验包含项或其他重要细节。如果变动较大（例如日期变更），且您对所提供的替代方案不满意，您有权要求全额退还原预订价格。
4.10. 撤销服务和废除取消政策
为了保护所有相关方，Saily 保留在必要时撤销服务并废除体验取消政策的权利。这可能会导致您的预订被取消，退款（部分或全额）是否发放将由我公司自行决定。在此情况下，Saily 或供应商均不承担取消或退款的责任。
5. 体验身份证明与验证
5.1. 旅行证件责任
预订体验时，您有责任确保自己符合目的地的所有入境要求，包括持有护照和签证等有效旅行证件。
5.2. 护照与签证合规
您有责任咨询相关大使馆或领事馆，以获取有关您体验地点的护照和签证要求的最新准确信息。由于这些要求可能会在未事先通知的情况下发生变化，因此最好在预订前和开始体验前核实必要细节。对于任何在前往体验目的地途中或体验过程中被拒绝进入任何国家、地区、地点、区域或交通工具（包括中转国家）的个人，Saily 概不承担任何责任。
5.3. 健康与签证注意事项
由于健康与签证入境要求可能会有变动，因此我公司强烈建议您在出发前咨询相关当局和领事馆。此外，您有责任在参加体验前向医疗保健提供方咨询任何必要的疫苗接种或医疗建议，并确保符合旅行的所有健康相关入境要求。
5.4. 旅行保险建议
Saily 强烈建议您在开始体验之前购买综合旅行保险。在行程变更或取消的情况下，此类保险可帮助您报销取消费用或其他相关费用。请仔细查看旅行保险的条款和条件，确保其符合您的需求。
5.5. 风险评估
虽然大多数旅行体验都能顺利完成，但有些目的地的风险可能会更高。我公司建议客户在预订体验之前，了解政府官方发布的最新旅行警告、建议和禁令。关于前往某些目的地旅行的安全和风险相关信息，可参见政府官网，例如 https://consular-protection.ec.europa.eu/travel-advice\_en、www.state.gov、www.tsa.gov、www.dot.gov、www.faa.gov、www.cdc.gov、www.treas.gov/ofac 和 www.customs.gov。Saily 不会就与您体验相关的任何目的地的安全性或适宜性提供任何保证。对于因旅行目的地风险增加或发生意外情况而可能造成的任何损害、损失或事件，Saily 概不承担任何责任。
6. 您的义务
6.1. 服务的一般使用
访问并使用服务，即表示您同意遵守此条款，并承认您对您账户下进行的所有活动负责。
6.2. 专有权利和限制
渠道上提供的内容和信息（包括但不限于消息、数据、信息、文本、音乐、声音、照片、图形、视频、地图、图标、软件和其他材料，统称为“渠道功能”）、本平台以及能够访问此类功能的基础设施，均归我公司或我公司合作伙伴所有。未经我公司事先书面同意，您同意不修改、拷贝、分发、传输、展示、执行、复制、出版、许可、创作衍生作品、转让或出售任何上述内容或通过渠道和本平台获得的任何产品或服务。任何未经授权使用渠道功能的行为都必须事先获得 Saily 的书面批准。
6.3. 禁止活动
您同意不参与或协助他人参与以下活动：
6.3.1. 将服务或渠道功能用于非法、商业或有害目的，包括但不限于骚扰、诽谤、宣传歧视或仇恨言论。
6.3.2. 未经我公司明确书面许可，使用自动化手段（例如机器人、网络爬虫或数据抓取工具）访问、复制、抓取或检索渠道与本平台中的内容，或规避任何既定访问限制。6.3.3. 造成流量需求过高、基础设施超载或干扰渠道和本平台的正常运行。
6.3.4. 未经事先书面同意，进行深层链接、嵌套框架或镜像展示渠道和本平台任何部分等未经授权的操作。
6.3.5. 试图对通过服务提供的任何软件进行修改、逆向工程、反编译或拆解。
**6.3.6.**传播恶意软件（如病毒、蠕虫、特洛伊木马）或试图入侵、未经授权访问或破坏渠道、本平台或任何连接系统的安全。
6.3.7. 提交或传播垃圾邮件、连锁信、群发邮件，或参与任何形式的群发消息，无论是否具有商业性质。
6.3.8. 向未成年人索取个人信息，或参与可能伤害或威胁任何个人（包括未成年人）的活动。
6.3.9. 侵犯任何第三方权益，包括知识产权、隐私权或专有权，或宣传违法违规的内容。
7. 终止
7.1. 由 Saily 终止
7.1.1. 本协议的终止。 在下列情况下，我公司可终止与您签订的本协议并暂停您对服务的访问权限：
(i) 应法律要求；
(ii) Saily 有理由怀疑您在使用服务过程中从事犯罪或违法活动；或
(iii) Saily 按其绝对酌情权认为您已严重违反本条款的规定。7.1.2. 取消体验。 如果由于我公司无法控制的原因，导致我公司无法为体验提供协助，则 Saily有权取消预订，例如：
i) 您的付款被视为欺诈；
ii) 价格变动的原因与我公司无关，例如供应商突然改变价格；
iii) 您预订的体验已售罄；
iv) 由于供应商方面的技术问题，我公司无法预订该体验；
v) 您提供给我公司的某些信息无效或缺失，因此无法与供应商完成预订。
7.2. 由您终止
7.2.1. 通知。 您有权按照第 7.3 条的规定随时通知我公司终止本协议。
7.2.2. 在体验开始前终止协议 如果您选择在所购体验开始前终止本协议，请注意您将无法再使用根据本条款提供的服务。但是，由于您与供应商签订的体验协议仍然有效，因此您保留根据供应商提供的信息和交流内容参与体验的权利。如果您决定恢复与 Saily 的协议，可按照第 2.2 条所规定的程序恢复。
7.2.3. 因可归责于 Saily 和/或供应商行为而导致的终止 如果您在所购体验开始之前，由于体验条件发生重大变化，或者由于可归责于 Saily 和/或供应商的原因导致体验无法进行，而希望终止本协议及相关体验协议，您可能有权获得体验的全价或部分退款。我公司将对退款申请进行单独评估，是否符合退款条件取决于具体情况。评估并处理您的退款申请可能需要五 (5) 个工作日。
7.2.4. 因个人原因终止 如果您在所体验开始前，因与 Saily 或供应商无关的原因选择终止本协议和体验协议，则您的退款资格将受适用体验取消政策的约束。在此情况下，终止协议并不意味着您有权获得退款或任何款项。
7.3. 终止流程
如需终止协议，请使用与您账户关联的电子邮件地址发送电子邮件至 [email protected] 与我公司联系。我公司将在核实您的账户后开始终止流程。
8. 赔偿
8.1. 赔偿义务
您同意赔偿、保护 Saily 及其代理商、合作伙伴和关联公司，并使其免受因以下原因造成的任何及所有损害、损失、费用、支出和债务（包括合理的法律费用）的损害：
8.1.1. 您在使用服务时故意或因疏忽造成的失实陈述、行为或遗漏；
8.1.2. 您因故意或疏忽而未能遵守本条款；或
8.1.3. 第三方提出的与您以故意或因疏忽而违反本条款的方式访问或使用服务有关或由此产生的索赔。
9. 责任
9.1. 保证免责声明
在适用法律允许的最大范围内，Saily 不对体验以及通过本服务提供的任何服务或功能作出任何明示或默示、法定或其他形式的陈述或保证，除非本条款另有明确规定。这包括对适销性或特定用途适用性的任何默示保证，以及因交易过程、性能或行业惯例而产生的任何默示保证。服务以及渠道、本平台等相关部分均按“现状”提供，不提供任何明示或默示保证。Saily 不保证：(i) 本平台、渠道和服务的其他部分将满足您的要求，或其性能将不受干扰、无病毒、安全或无错误，或 (ii) 本平台上的内容完整准确，或不存在技术缺陷或第三方未经授权的更改。Saily 不对供应商所提供数据的准确性或完整性负责。
9.2. 与体验有关的责任
9.2.1. 伤害事故
您承认并理解，体验由独立供应商而非 Saily 提供。供应商是独立第三方实体，不受 Saily 控制。如果您或同行者在体验期间或与体验有关的过程中受伤、死亡或遭受任何损失（简称“伤害事故”），您同意直接向提供体验的供应商寻求赔偿，而不是向 Saily 或其关联公司、子公司或者其各自的高管、董事、员工或代理（简称“Saily 相关方”）寻求赔偿。
9.2.2. 免责条款
您代表您自己和任何同行者，特此免除 Saily 相关方对任何伤害事故引起或与之相关的任何及所有索赔、要求、诉因、义务、损害赔偿、债务、费用和支出（包括但不限于律师费）的责任，无论该等索赔、要求、诉因、义务、损害赔偿、债务、费用和支出是已知、疑似还是已提出。该免责条款适用于您现在或将来可能提出的索赔。
9.2.3. 未知索赔
您承认并同意，根据《加利福尼亚州民法典》第 1542 条（或其他司法管辖区的类似法规），一般免责条款不涵盖免责方在履行免责条款时不知道或怀疑存在的索赔，如果知悉该等索赔会对其和解产生重大影响。您明确放弃第 1542 条规定的任何权利，并承认此弃权为本条款的重要条款。
9.2.4. 诉讼免除保证
您同意永远不就伤害事故对任何 Saily 相关方提起或允许提起任何法律诉讼（包括仲裁）。如该等诉讼已提起，本条款将作为完整抗辩理由。
9.2.5. 第三方受益人
Saily 相关方被明确指定为本条的第三方受益人，有权执行其各项规定。
9.3. 责任限制
9.3.1. 弃权
在适用法律允许的最大限度内，Saily 不承担任何间接性、特殊性、偶发性、后果性、惩戒性或惩罚性损害赔偿，包括但不限于数据丢失、利润损失或采购替代商品或服务所产生的费用，无论责任依据为何（无论是基于合同、侵权、疏忽还是严格责任）。即使 Saily 已被告知可能发生此类损害，即使补救措施基本目的已经失效，上述规定仍然适用。
9.3.2. 最大责任
在法律允许的最大范围内，如果 Saily 被认定对因本条款（包括您使用 Saily 的服务、参与或不参与体验或伤害事故）引起或与之相关的任何损失或损害承担责任，Saily 的责任总额不得超过：(a) 针对引发索赔的此次预订而向 Saily 支付的款项金额，或 (b) 一百（100）美元，以两者中较高者为准。
9.3.3. 风险分担
双方承认并同意，本条规定的责任条款是合理的风险分担。如果无这些条款，Saily 不会签订本协议。在任何情况下，Saily 均不对任何供应商的任何行为或疏忽负责。
10. 第三方参与
10.1. 第三方网站的超链接
渠道可能包含指向 Saily 以外各方运营之网站的超链接（以下简称“第三方网站”）。这些超链接旨在为您提供方便，仅供参考。这些链接的存在并不意味着 Saily 认可第三方网站上的内容或资料，也不意味着 Saily 与这些网站的运营者有任何关联。
10.2. 对第三方网站不控制或不负责任
对于任何第三方网站的内容、准确性或可用性，以及拥有或运营这些网站的各方的隐私保护措施或其他行为，Saily 不做控制，亦不承担任何责任。
10.3. 病毒责任
您有责任确保您从渠道或第三方网站（包括软件）上选择的任何超链接或下载的任何软件无病毒或其他有害内容。Saily 对因下载或与此类内容交互而造成的任何损失不承担任何责任。
10.4. 将您的个人资料链接到第三方网站
在某些情况下，当您处于第三方网站时，系统可能会提示您将您的 Saily 个人资料与该第三方网站上的个人资料相关联。这种关联操作完全由您自行选择。如果您选择关联个人资料，但随后希望不再关联，则应直接联系第三方网站的运营商**。**
11. 适用法律和争议解决
11.1. 管辖
本条款受特拉华州法律管辖，并按照特拉华州法律解释，不适用其法律选择规范。但是，有些国家（包括欧盟国家）的法律要求合同受消费者所在国当地法律的强制性规定管辖。在这种情况下，适用您居住国当地法律的强制性规定。
11.2. 司法程序解决争议
在向 Saily 提出索赔之前，我公司鼓励您尝试以非正式方式解决争议。您可以向我公司发送书面争议通知至 [email protected]，其中包括您的姓名、争议的详细说明以及您寻求的救济。我公司将尝试通过电子邮件与您联系，以非正式方式解决争议。如果争议得不到解决，您或 Saily 可以提起正式诉讼。您和 Saily 均同意，与本条款相关的任何司法诉讼均应在特拉华州法院进行。然而，如果您的居住国（包括欧盟国家）当地法律规定消费者有权向当地法院提起诉讼，在此情况下，适用您居住国当地法律的强制性规定。我公司始终致力于解决您的问题，而无需正式的法律程序。
12. 其他
12.1. 可分割性
如果本条款中的任何规定经有管辖权之法院认定为无效、不可执行或非法，则其余规定仍将完全有效。我公司将对无效或不可执行的条款进行必要修改，使其达到可执行的最低限度，尽可能反映协议各方意图。
12.2. 转让
未经 Saily 事先书面同意，您不得转让、让与或转授您在本条款下的任何权利或义务。Saily 可以不受限制地全部或部分转让、让与或转授本条款。
12.3. 非弃权
Saily 未执行本条款的任何规定，不得解释为放弃任何权利或规定。任何对本条款任何规定的弃权，只有经 Saily 授权代表书面签署方有效。
12.4. 无代理或合伙关系
您承认并同意，本条款及您对服务的使用并不构成您与 Saily 或任何 Saily 相关方之间的合资、代理、合伙或雇佣关系。
12.5. 出口与制裁合规
Saily 可能需要遵守美国、英国和欧盟的出口和再出口管制法律法规或适用于其他司法管辖区的类似法律，包括美国商务部的《出口管制条例》（以下简称“EAR”） 。您保证（i）您所在国家/地区并非是美国、欧盟、英国或其他相关司法管辖区实施商品禁运或采取其他经济制裁地国家/地区，因为该等制裁禁止或限制使用、进口、出口、销售或对本服务进行付款；且（ii）并非任何适用的出口或再出口法律、法规或相关司法管辖区类似法律中规定的被拒绝方，亦未被美国财政部外国资产控制办公室（以下简称“OFAC”）、美国国务院、联合国安全理事会、欧盟、英国财政部或其他相关制裁机构（以下简称“制裁机构”）列入任何禁止或限制方 名单 。您同意遵守所有适用的出口和再出口管制法律法规，包括但不限于 EAR 以及由 OFAC 实施的可能适用于您的贸易和经济制裁。具体而言，您同意在未获得相关法律法规规定的主管政府部门事先授权的情况下，不会直接或间接地将本条款收到的任何 Saily 服务，包括产品、软件或技术（尽管产品源自或基于此类技术），通过使用、销售、出口、再出口、转让、转移、发行或以其他方式处置至适用的出口管制法律、制裁机构实施的贸易和经济制裁或任何适用的法律法规所禁止的任何目的地、实体或个人，或任何最终用途。
12.6. 适用语言
就所有目的而言，本条款的英文版本应为您与我公司之间的规范性文书和协议原件。如果该英文版本与任何翻译版本发生冲突，应以英文版本为准。
12.7. 不可抗力
若因不可预见的情况、事件或 Saily 合理控制范围以外的原因（包括但不限于第三方软件、电信或互联网服务提供商的故障、自然灾害、劳资纠纷、政府部门的行为等）导致 Saily 延迟履行或未能履行本条款项下的义务，Saily 不承担任何责任。在这种情况下，Saily 有权合理延长履行本条款规定的任何义务的时间。
12.8. 不依赖
双方承认，不得依赖本条款中未明确包含的任何陈述。---
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